Neighbourhood Services Manager

3 days ago


Oldham, United Kingdom Great Places Housing Association Full time

Neighbourhood Services Manager £32,833 Oldham Permanent, Full Time As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties.
You will deliver a comprehensive and responsive housing management service.
You will also be supporting those most vulnerable in our communities.
The role involves liaising with customers and undertaking tasks, with the objective of achieving sustainability throughout our Neighbourhoods.
What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.
Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.
Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business.
Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business.
Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort.



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