Senior Neighbourhood Officer

6 months ago


Manchester, United Kingdom One Manchester Full time

**Full Time, Permanent**

**35 hours per a week**
- Are you looking for a new opportunity to make a real difference in the communities we support?_
- Are you an experienced neighbourhood officer, looking to progress your career?_

We have a unique and exciting role as part of our new neighbourhood model.

Do you have a passion for delivering in neighbourhoods? Then you could be the new Senior Neighbourhood Officer here at One Manchester.

Supporting and coaching our colleagues along the way you will have the opportunity to develop and embed our new ways of working, helping to create a team that’s proud of what we do and able to meet our customer needs.

Proactively leading the delivery of a customer focused service in a defined geographical area, delivering a high-quality housing and tenancy service. Working mainly in a designated neighbourhood, you will help to create a sustainable and thriving neighbourhood, customer independence and deliver an exceptional ‘first point of contact resolution’ customer experience.

**We’re looking for those who have**:
In depth experience of working in the housing sector delivering services to customers providing high-quality, responsive and proactive tenancy management and related services.

Demonstrable experience of leading complex tenancy and safeguarding cases to protect customers, community, colleagues and OM, and in providing support and guidance to other colleagues on such matters.

Ability to devise, monitor, update and review cover rotas to ensure a consistent service to customers.

Understanding of the importance of Key Performance Indicators and monitoring of delivery against these.

Understanding of effective estate and tenancy management, with experience of delivering a range of related neighbourhood management services.

Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties, estates and neighbourhoods.

INDMED

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

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