Neighbourhood Housing Officer

3 months ago

Manchester, United Kingdom Manchester City Council Full time

**About The Role**:
**Working Hours**: 35 hours per week

**Contract Type**: Full-Time, Permanent

**Closing Date**:
***

**Driving Licence** - you must always hold a full valid driving licence

The successful applicant will act as a member of a team and contribute to the delivery of neighbourhoods of choice through the provision of a comprehensive range of flexible, responsive and planned and statutory front line services for residents across north Manchester. Main examples of this will include safeguarding local residents and dealing with complex anti-social behaviour and tenancy management cases.

The successful applicant will provide high quality, customer focused, flexible and timely operational frontline tenancy and estate management services in order to improve the quality of life for local residents as well as ensuring the local environment is clean and tidy.

The successful applicant will work collaboratively with other neighbourhood focused services to ensure that Council services and partner agencies are working to the highest standards to provide quality services for local residents in north Manchester.

This position is based at the Monsall Street office.

1 Monsall Street

Collyhurst

Manchester

M40 8QZ
- We are proud and passionate about Manchester
- We take time to listen and understand
- We ‘own it’ and we’re not afraid to try new things
- We work together and trust each other
- We show that we value our differences and treat people fairly

The successful applicant must demonstrate excellent communication and analytical skills, must be able to plan and organise own workload to meet the varying needs of the residents.

**About Us**:
We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ - the grounding for how we must work together and treat one another:

- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

**Creating an inclusive team at Manchester City Council**

**Guaranteed Interview Scheme**

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition

**Accessibility**

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

**When you join us**

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

**Other relevant information**

Greater Manchester Continuous Service Commitment
Our Manchester Strategy/Behaviours.pdf
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