Request for Information

3 months ago


Kettering, United Kingdom Northampton General Hospital Full time

To be competent in working on all types of request, across all areas of the RFIoffice, maintaining a high standard of work on requests assigned to you and others. To be expert in the use of the patient administration system and all other core systems that hold medical records and the downloading of records appropriate tovarious requests Taking the lead to learn and then support the access clerks with the use of new software programmes and processes. Teach and support new starters to the team Be the main point of contact for problems arising with access requests Be responsible for the day to day running of access requests, ensuring that statutory deadlines are met. Including timetabling tasks as necessary Process requests from all outside agencies including the police, courts, local authority safe-guarding team, solicitors, insurance companies, patients and relatives, the public, the DWP, Veterans Agency, the Coroner, the GMC and similar bodies, the Complaints Ombudsman, etc.

Reporting progress accurately and honestly. To undertake redaction tasks, conscientiously removing all third party information as appropriate to the individual request, withadvice from your line manager, as necessary. Actively assist and take the lead in locating physical records that are needed for access requests, these may be stored in all areas of the Trust and must be retrievedand handled as necessary. Providing advice and guidance to staff on the disclosure of information in accordance with current legislation with assistance from the RFI Team LeaderManager as necessary Plan and organise the workload within the RFI Team to ensure timescales are met, prioritising the workload as demand changes Provide records and information to patients and outside agencies as appropriate within the confines of data protection and confidentiality Ensure all Freedom of Information (FOI) requests are logged, managed and responded to in accordance with the FOI Act 2000 and NGH/KGH internal processes.

Ensure the Disclosure log for FOIs is updated and maintained in line with the FOI Act 2000 Ensure any delays in response to FOI requests are escalated appropriately to the RFI Team Leader to allow appropriate mitigation to occur. Ensure that any exemptions are applied to FOI requests and these are communicated and recorded appropriately. Complete Subject Access requests (SARs) for members of staff in line with UK GDPR standards.



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