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Request for Information
2 months ago
To be competent in working on all types of request, across all areas of the RFI office, maintaining a high standard of work on requests assigned to you and others. To be expert in the use of the patient administration system and all other core systems that hold medical records and the downloading of records appropriate to various requests Taking the lead to learn and then support the access clerks with the use of new software programmes and processes. Teach and support new starters to the team Be the main point of contact for problems arising with access requests Be responsible for the day to day running of access requests, ensuring that statutory deadlines are met. Including timetabling tasks as necessary Process requests from all outside agencies including the police, courts, local authority safe-guarding team, solicitors, insurance companies, patients and relatives, the public, the DWP, Veterans Agency, the Coroner, the GMC and similar bodies, the Complaints Ombudsman, etc.
Reporting progress accurately and honestly. To undertake redaction tasks, conscientiously removing all third party information as appropriate to the individual request, with advice from your line manager, as necessary. Actively assist and take the lead in locating physical records that are needed for access requests, these may be stored in all areas of the Trust and must be retrieved and handled as necessary. Providing advice and guidance to staff on the disclosure of information in accordance with current legislation with assistance from the RFI Team Leader Manager as necessary Plan and organise the workload within the RFI Team to ensure timescales are met, prioritising the workload as demand changes Provide records and information to patients and outside agencies as appropriate within the confines of data protection and confidentiality Ensure all Freedom of Information (FOI) requests are logged, managed and responded to in accordance with the FOI Act 2000 and NGH/KGH internal processes.
Ensure the Disclosure log for FOIs is updated and maintained in line with the FOI Act 2000 Ensure any delays in response to FOI requests are escalated appropriately to the RFI Team Leader to allow appropriate mitigation to occur. Ensure that any exemptions are applied to FOI requests and these are communicated and recorded appropriately. Complete Subject Access requests (SARs) for members of staff in line with UK GDPR standards. Process Subject Access requests for CCTV images in line with UK GDPR standards.
Use the e-proc system to order stationary items needing to be reordered and be responsible for equipment such as the photocopier used by the RFI Team Ensure the AMS / FOI solution is maintained to monitor all requests and timescales Ensure the fair distribution of the work using the AMS solution database Ensure the effectiveness of the teams management of new requests Ensure all new correspondence is inputted onto the AMS / FOI solution by the team Ensure the AMS/FOI system is updated regularly with any new transactions Deputise for the RFI Team Leader in their absence Workforce To be the contact for HR queries in the absence of the RFI Team Leader Plan and allocate workload to support with the RFI Team rota ensuring adequate skill mix and that cover in the office is appropriately managed To provide training, advice and guidance to RFI Team members as and when required To lead the team in ensuring patient confidentiality at all times. To assist with RFI Team recruitment; To deliver training relevant to RFI To update the e-rostering system as appropriate including timesheets and planned or un-planned leave To support the Team Leader with appraisals, team performance management and initial disciplinary matters. Other Maintain the security of the IT department and Access Office Assist and propose the RFI Team Leader to implement policies and changes to Standard Operating procedures in line with new legislation or systems Assist with other routine duties as delegated by the RFI Team Leader or DSP Manager occasional requirement to contact data requestors to obtain clarification on requests, or in response to appeals. support the DSP Manager when responding to complaints in relation to Access to Information Acts via the InformationCommissioners office or the public.
support the development of existing and new systems including data inputting, reviewing data capture and data analysis to continually improve the service update the Internet and Intranet pages for RFI as appropriate, ensuring it is up to date with pertinent advice guidance, with applicable FAQs and relevant legislation undertakes surveys or audits as required within the RFI responses to test effectiveness of procedures and compliance Escalate to manager if performance indicators demonstrate non-achievement against expected standard
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Information Requests Specialist
3 months ago
Kettering, United Kingdom North Northamptonshire Council Full timeAbout the role The Information Requests Specialist role is part of the Information Requests Team, a small, but specialised team which provides a centralised service for the organisation, dealing with enquiries and requests under the Freedom of Information Act, the Environmental Information Regulations, and the Data Protection Act. The Information Requests...
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Request for Information
3 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeYou may already have experience and knowledge of Subject Access Requests (SAR) and/or Freedom for Information (FOI) requests or Medical Records in a health care setting, although this is not essential as training will be provided by a very experience team. We are looking to find a motivated quick learner who wants to be part of team of administrators across...
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Request for Information
3 months ago
Kettering, United Kingdom Northampton General Hospital Full timeTo be competent in working on all types of request, across all areas of the RFIoffice, maintaining a high standard of work on requests assigned to you and others. To be expert in the use of the patient administration system and all other core systems that hold medical records and the downloading of records appropriate tovarious requests Taking the lead to...
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Request for Information
2 months ago
Kettering, United Kingdom Northampton General Hospital NHS Trust Full timeYou may already have experience and knowledge of Subject Access Requests (SAR) and/or Freedom for Information (FOI)requests or Medical Records in a health care setting, although this is not essential as training will be provided by a very experience team. We are looking to find a motivated and professional administrator who will undertake a supervisory...
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Request for Information
2 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeYou may already have experience and knowledge of Subject Access Requests (SAR) and/or Freedom for Information (FOI)requests or Medical Records in a health care setting, although this is not essential as training will be provided by a very experience team. We are looking to find a motivated and professional administrator who will undertake a supervisory...
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Request for Information
3 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeTo be competent in working on all types of request, across all areas of the RFI office, maintaining a high standard of work on requests assigned to you and others. To be expert in the use of the patient administration system and all other core systems that hold medical records and the downloading of records appropriate to various requests Taking the lead to...
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Request for Information
3 months ago
Kettering, United Kingdom Northampton General Hospital NHS Trust Full timeYou may already have experience and knowledge of Subject Access Requests (SAR) and/or Freedom for Information (FOI)requests or Medical Records in a health care setting, although this is not essential as training will be provided by a very experience team. We are looking to find a motivated and professional administrator who will undertake a supervisory...
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Individual Funding Request Administrator
3 months ago
Kettering, United Kingdom Arden and GEM Commissioning Support Unit Full timeAn exciting opportunity has arisen for a part-time (22.5 hours) IFR administrator to join the Arden & GEM CSU Individual Funding Request (IFR) team. The post would ideally suit an experienced NHS administrator/data entry clerk who is able to work under pressure, to tight deadlines with attention to detail and deliver excellent customer service. As the role...
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Performance and Information Officer
3 months ago
Kettering, United Kingdom North Northamptonshire Council Full timeAbout the role The Performance and Information Officer reports to the Performance Manager in the Intelligent Client Function. The Intelligent Client Function forms part of the Commissioning and Partnerships Team and sits within the Children Services Directorate. Working under the direction of a Senior Performance Analyst, the Performance and Information...
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Performance and Information Officer
3 months ago
Kettering, United Kingdom North Northamptonshire Council Full timeAbout the role **This vacancy is open to North Northamptonshire Council internal applicants only** The Performance and Information Officer reports to the Performance Manager in the Intelligent Client Function. The Intelligent Client Function forms part of the Commissioning and Partnerships Team and sits within the Children Services Directorate. Working...
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Estates Administrator
3 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeWe are looking for a keen Administrative Assistant to provide full administrative support for the Estates office and good customer service for the Hospital maintenance Helpdesk. Good administrative and data entry skills is essential as invoice and purchase order processing is included within your daily duties. To be a responsible and professional support...
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Data Protection Officer
3 months ago
Kettering, United Kingdom North Northamptonshire Council Full timeAbout the role The Data Protection Officer (DPO) is a Statutory Post and has overall responsibility for the Information Governance Team within the organisation. This role has two direct reports: the Information Requests Manager and the Deputy Data Protection Officer. The DPO reports to the Assistant Director of Legal and Democratic Services, with a direct...
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Receptionist
3 months ago
Kettering, United Kingdom Rothwell & Desborough Healthcare Group Full time**Job Summary**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Ensure an...
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Medical Laboratory Assistant
3 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeWe are looking for an enthusiastic person to work as a Medical Laboratory Assistant. Your duties will include processing of samples, preparation of reagents and entering requests onto the laboratory computer system. Previous laboratory experience is required although further training will be given. Core hours are Monday to Sunday 06 00- 24.00 Microbiology...
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Medical Records Clerk
3 months ago
Kettering, United Kingdom Ramsay Health Care Full timeJob Description Medical Records Clerk Woodland Hospital | Bank | The Role The successful applicant will be highly motivated with excellent interpersonal and customer service skills and have the ability to deliver an efficient provision of Medical Records. You will need to have the ability to organise and prioritise your workload and the workload of the...
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Health Care Assistant
3 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeAn opportunity has arisen to join our hard working, friendly and progressive non-obstetric team at Kettering General Hospital NHS Foundation Trust. We are seeking to recruit an enthusiastic, initiative-taking, well organised support worker to join our friendly, busy Radiology ultrasound unit. - We are looking for a Healthcare Support Worker (HCSW) with the...
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Ed Receptionist
3 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeAs Receptionist in the Emergency Department, you'll be the first point of contact for patients and visitors, and will take charge of collecting patient information, processing paperwork, whilst providing a friendly and welcoming service to all. You'll provide administrative support to facilitate the patient's progress through the hospital system and help...
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Medical Laboratory Assistant
3 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeWe are looking for an enthusiastic person to work as a Medical Laboratory Assistant. You will support the work of the Biomedical Scientists in providing a diagnostic Microbiology Service. Your duties will include processing of samples, preparation of reagents and entering requests onto the laboratory computer system. Previous laboratory experience is...
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Medical Laboratory Assistant
3 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeWe are looking for an enthusiastic person to work as a Medical Laboratory Assistant. You will support the work of the Biomedical Scientists in providing a diagnostic Microbiology Service. Your duties will include processing of samples, preparation of reagents and entering requests onto the laboratory computer system. Previous laboratory experience is...
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Senior Medical Laboratory Assistant
3 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeThe post will involve good attention to detail, dealing with telephone enquiries, handling patient samples, inputting patient sample requests and being involved in preparing samples for analysis, and general laboratory/reception housekeeping. The post holder will be expected to follow Standard Operating Procedures, have good IT skills, a versatile approach...