Request for Information

5 months ago

Kettering, United Kingdom Northampton General Hospital NHS Trust Full time

You may already have experience and knowledge of Subject Access Requests (SAR) and/or Freedom for Information (FOI)requests or Medical Records in a health care setting, although this is not essential as training will be provided by a very experience team.

We are looking to find a motivated and professional administrator who will undertake a supervisory position across the RFI workstream for both Northampton and Kettering General Hospitals.

Regular supervision and training will be provided and you will be encouraged to undertake any training relevant to your professional and personal development.

To take a supervisory role in the day-to-day running of the RFI team and supporting the RFI Team Leader to; co-ordinate access requests for the Group, liaising with multiple stakeholders communicate with consultants, their secretaries and all departments and wards across the Group on complex and sensitive situations or information, to ensure that requests are managed in a timely and effective manner. supervise the RFI team and manage the daily activities of the access team ensuring the provision of on the job training to staff in the access office and ensuring access requests are processed in a timely manner in line with the Data Protection Act (DPA), Access To Health Records Act and General Data Protection Regulation (GDPR) Freedom of Information (FOI) Act.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

To be competent in working on all types of request, across all areas of the RFI office, maintaining a high standard of work on requests assigned to you and others.

To be expert in the use of the patient administration system and all other core systems that hold medical records and the downloading of records appropriate to
various requests

Taking the lead to learn and then support the access clerks with the use of new software programmes and processes.

Teach and support new starters to the team

Be the main point of contact for problems arising with access requests

Be responsible for the day to day running of access requests, ensuring that statutory deadlines are met. Including timetabling tasks as necessary

Process requests from all outside agencies including the police, courts, local authority safe-guarding team, solicitors, insurance companies, patients and relatives, the public, the DWP, Veteran’s Agency, the Coroner, the GMC and similar bodies, the Complaint’s Ombudsman, etc.

Deal with day-to-day queries regarding access to health records

Ensure all new SARs and FOI requests are managed in line with the DPA, GDPR, Access to Health Records Act and FOI Act, working to strict deadlines.

Co-ordinate and oversee the management of sensitive information being received by the team which includes various requests for information, working in an organised manner.

Communicate effectively with colleagues to ensure medical record requests are shared with and signed off by appropriate consultants, the Caldicott Guardian,
litigation staff and Executives as necessary

To employ strong communication skills with patients, relatives and the public being able to answer complex queries and undertake complicated conversations in relation to access to health records, employing patience and understanding where there may be a language barrier, impairment, illness, bereavement, frustration or
emotional distress.

advice from your line manager, as necessary.

Actively assist and take the lead in locating physical records that are needed for access requests, these may be stored in all areas of the Trust and must be retrieved
and handled as necessary.

Providing advice and guidance to staff on the disclosure of information in accordance with current legislation with assistance from the RFI Team Leader
Manager as necessary

Plan and organise the workload within the RFI Team to ensure timescales are met, prioritising the w

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