Receptionist

5 months ago

Kettering, United Kingdom Rothwell & Desborough Healthcare Group Full time

**Job Summary**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Take requests for home visits recording as per practice protocol, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required. Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Ensure correspondence, reports, results etc are scanned promptly in the correct records, ensuring that all recent correspondence is available when patients are seen. Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff. Premises: Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

**Confidentiality**: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Takin

  • Receptionist

    4 months ago

    Kettering, United Kingdom DHU Healthcare Full time

    **Job Description & Person Specification** **Position**: Receptionist **Division**: Northampton Out of Hours **Location**: Kettering General Hospital **Purpose of the Role** This post provides a wide range of medical reception and clerical work support. The role requires a good working knowledge of Primary care & Urgent Care, including a computerised...

  • Receptionist

    1 month ago

    Kettering, United Kingdom CV-Library Full time

    About the Role: We are seeking a friendly and organised Receptionist to be the welcoming face of our organisation. This position is essential for creating a positive first impression for visitors and supporting our team with various administrative tasks. Key Responsibilities: Greet and assist visitors in a warm and professional manner. Answer and direct...

  • Receptionist

    4 months ago

    Kettering, United Kingdom Premier Inn Full time

    We're currently recruiting in our Kettering Premier Inn. Working 16 hours per week, paying up to £10.82 per hour. **Receptionist - Kettering Premier Inn** Come and be a Receptionist at **Premier Inn** in **Kettering (NN16 8FX)**. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to...

  • Dental Receptionist

    5 months ago

    Kettering, United Kingdom Kettering Dental & Implant Clinic Full time

    Are you a skilled communicator with a passion for patient care? Kettering Dental & Implant Clinic, a successful and growing private dental clinic, is seeking an experienced Dental Receptionist to join our reception and call center team. If you have excellent telephone manners, adept at taking payments, and thrive in a team environment, we want to hear from...

  • Receptionist

    3 weeks ago

    Kettering, Northamptonshire, United Kingdom Colosseum Dental Full time

    About The RoleWe are seeking a skilled Receptionist to join our team at Colosseum Dental Ltd, a leading dental company with over 70 practices across the UK and Europe. As a Receptionist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth patient journey.Key Responsibilities:Answering phones and...

  • Receptionist

    3 weeks ago

    Kettering, Northamptonshire, United Kingdom Colosseum Dental Full time

    About The RoleWe are seeking a skilled Receptionist to join our team at Colosseum Dental Ltd, a leading dental company with over 70 practices across the UK and Europe. As a Receptionist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth patient journey.Key Responsibilities:Answering phones and...

  • Head Receptionist

    4 months ago

    Kettering, United Kingdom easipetcare Full time

    To support the Practice Principal in the management of the veterinary practice and the development of the business, promoting improvements and being an active member of the Practice Management Team. To manage, lead and develop the members of the Reception team to ensure excellent team work delivering a continuous high standard of customer care. You will...

  • Receptionist

    1 month ago

    Kettering, United Kingdom CV-Library Full time

    We are looking for a Receptionist to work for our client who is based in Burton Latimer. The role is Monday to Friday - 08.30am - 4.30pm - 37.50 hours per week This role involves answering the phone, greeting clients when they arrive on site and general ad-hoc duties that may be required. £11.44 per hour Adecco acts as an employment agency for...

  • Receptionist

    1 month ago

    Kettering, United Kingdom Adecco Full time

    We are looking for a Receptionist to work for our client who is based in Burton Latimer. The role is Monday to Friday - 08.30am - 4.30pm - 37.50 hours per weekThis role involves answering the phone, greeting clients when they arrive on site and general ad-hoc duties that may be required.£11.44 per hour Adecco acts as an employment agency for permanent...

  • Receptionist

    1 month ago

    Kettering, United Kingdom Adecco Full time

    We are looking for a Receptionist to work for our client who is based in Burton Latimer. The role is Monday to Friday - 08.30am - 4.30pm - 37.50 hours per week This role involves answering the phone, greeting clients when they arrive on site and general ad-hoc duties that may be required. £11.44 per hour Adecco acts as an employment agency for permanent...

  • Spa Receptionist

    3 weeks ago

    Kettering, United Kingdom Kettering Park Hotel & Spa Full time

    An approachable and enthusiastic Spa Receptionist wanted to provide the warmest of welcomes. We're looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.Your day to day;Greeting everyone of our guests with a welcoming smileProviding the highest...

  • Veterinary Receptionist

    5 months ago

    Kettering, United Kingdom Easipetcare Full time

    We have an exciting new opportunity at Easipetcare Kettering for a *MATERNITY COVER* Veterinary Receptionist to come onboard and join our team. We are looking for a dedicated, professional team member, who shows a real passion and positive attitude in every duty they perform. You will be supported by a great team of vets, nurses and support staff. You will...

  • Receptionist

    5 months ago

    Kettering, United Kingdom Balance Healthclubs Full time

    Balance Health Clubs to recruit enthusiastic people to join our team to help manage and organise our front of house facilities. As the first point of call for our members you will ensure the highest levels of customer service and communication at all times. As well as receptionist duties, you will also be involved with membership sales and developing the...

  • Receptionist

    4 months ago

    Kettering, United Kingdom Balance Healthclubs Full time

    Balance Health Clubs to recruit enthusiastic people to join our team to help manage and organise our front of house facilities. As the first point of call for our members you will ensure the highest levels of customer service and communication at all times. As well as receptionist duties, you will also be involved with membership sales and developing the...

  • Dental Receptionist

    4 months ago

    Kettering, United Kingdom Desborough Dental Full time

    Job description - **We are currently looking for a dental receptionist to work at our friendly and busy Desborough Dental Practice five days a week, willing to consider a job share**: - **Monday to Friday 8:15am-5:15pm also flexibility of covering annual leave**: - **Opportunity to work over our two sites in Desborough and Rothwell.**: - **This is a very...

  • Receptionist

    5 months ago

    Kettering, United Kingdom Balance Healthclubs Full time

    Balance Health Clubs to recruit enthusiastic people to join our team to help manage and organise our front of house facilities. As the first point of call for our members you will ensure the highest levels of customer service and communication at all times. As well as receptionist duties, you will also be involved with membership sales and developing the...

  • Receptionist

    5 months ago

    Kettering, United Kingdom Kettering Leisure Village Full time

    Balance Health Clubs looks to recruit enthusiastic people to join our team to help manage and organise our front of house facilities. As the first point of call for our members you will ensure the highest levels of customer service and communication at all times. As well as receptionist duties, you will also be involved with membership sales and developing...

  • Receptionist

    4 months ago

    Kettering, United Kingdom Kettering Leisure Village Full time

    Balance Health Clubs to recruit enthusiastic people to join our team to help manage and organise our front of house facilities. As the first point of call for our members you will ensure the highest levels of customer service and communication at all times. As well as receptionist duties, you will also be involved with membership sales and developing the...

  • Veterinary Receptionist

    5 months ago

    Kettering, United Kingdom Lake View Vet Centre Full time

    **Experienced Veterinary Receptionist Required for Friendly, Busy First Opinion Practice** **Lake View Veterinary Centre, Thrapston, NN14 4PP** Job type is full-time, permanent, with a salary in excess of National Living wage. The position offered is for a full-time veterinary receptionist role of 37.5 - 40 hours per week offering flexibility to work...

  • Part Time Veterinary Receptionist

    5 months ago

    Kettering, United Kingdom Northlands Veterinary Group Full time

    Veterinary Receptionist Wanted! Working hours are 7.30am-3.30pm on Thursdays and Fridays, with 1 in 4 Saturdays required. The hourly rate for this position is £10.60. **Requirements**: - Excellent communication and customer service skills - Ability to multitask and work in a fast-paced environment - Experience in a veterinary clinic or animal-related...