Customer Care Co-ordinator
7 months ago
Ashford Homes has been crafting beautiful homes in the South West for over 30 years, and is a renowned award-winning developer recognised for the premium quality and high specification of its exclusive developments.
Ashford Homes is seeking an office-based Customer Care Co-ordinator to assist our expanding team ensuring that home buyers receive the very best care following their home buying experience.
**JOB DESCRIPTION**
Typical duties will include:
- Responding swiftly to customer requests and keep the customer informed of service activity.
- Managing operative diaries and arranging appointments for service calls.
- Raising instructions/defects notices via customer service database to Contractors, Suppliers, Site Manager etc.
- Monitoring, reporting and updating on the progress of works.
- Ordering materials via buying department or directly with suppliers.
- Logging incoming invoices and tie-up with contra-charge notices.
- Monitoring Sub-Contractor performance and report to Customer Care Manager.
- Producing accurate weekly and monthly reports.
- Managing and maintaining the customer service database.
- Effectively managing customer expectations and delivering excellent customer service.
- Working as a participative member of the Customer Care Team.
- Actively focusing on self-development and the improvement of Customer Service Customer management skills.
Suitable applicants will take pride in their role and be passionate about delivering a positive customer experience. Training will be provided to ensure ongoing personal development.
Previous experience of performing this role directly for a residential developer is essential.
Hours: Monday to Friday 08:30 - 17:00 (16:00 finish on Friday) with one hour for lunch.
Benefits will include:
- 25 days holiday plus bank holidays.
- Nest pension scheme.
- State of the art facilities.
- Onsite parking.
- Free office gym.
- Walking distance to Bradford on Avon town centre and train station.
**Salary**: £20,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site gym
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
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