Customer Service Representative Prof.

3 months ago

Croydon, United Kingdom Volvo Trucks Full time

Customer Service Representative Prof. (00900795)

**Location**:Croydon, GB, CR0 4XB**Position Type**:Professional**CSR - Croydon**

**Salary up to £29k + overtime**
- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.**Role**

**CSR - Croydon**

**Monday to Friday covering a rotating shift**
- **0600hrs to 1430hrs**
- **0930hrs to 1800hrs**
An exciting opportunity has arisen to be part of our site in Croydon using your automotive experience achieved in either Commercial or light vehicles.
Are you looking for a role with no 2 days the same? Join our team and be our CSR service advisor.
Use your customer service and admin skills within this role, working within a fast paced environment.
Use your customer service and admin skills within this role, working within a fast paced environment.
A pivotal role in our service reception at our **Croydon **Site. Whilst covering the service reception you will be looking after the customer, acting as one point of contact. A CSR is involved from the planning stage, on arrival of the customer’s vehicle, whilst the vehicle is serviced or repaired, until the vehicle leaves the dealerpoint. Develop effective customer relationships; proactively promote the services and products available, therefore increasing labour and parts sales.

**What will you do?**
- Speak to customers face-to-face and over the phone.
- Act as one point of contact for the customer.
- Confirm details of any planned visits with customers in advance.
- Plan work in to the workshop schedule.
- Create job card/repair order for the work to be carried out.
- **On arrival**:

- Greet all customers on arrival at the Dealerpoint in a professional and friendly manner.
- Clarify for the customer and the workshop the basis for the repair - Retail/ Warranty/ Contract.
- Ensure that all proposed work is correctly specified based on standard IMPACT content, and converted to GDS quotes.
- Be able to convert GDS quotes into repair orders.
- Gain formal (written) customer authorisation for quoted work (Retail/ VCM.)
- Agree timescales for unscheduled work with customers and follow through to completion.
- Ensure that all authorised work is properly codified on the repair order prior to handover to the workshop.
- Be able to convert a workshop repair order into a sales invoice.
- Manage bookings for courtesy cars.

**What can we offer**
- 25 days holiday + bank holidays raising to 30 days with service
- Company pension
- Healthcare plan with access to dental insurance
- Many discounts for family and friends**Who we are and what we believe in**-
- At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.**Job Category**:Sales & Services**Organization**:Volvo Trucks**Travel Required**:No Travel Required**Requisition ID**:5656**View All Jobs**

**Do we share the same aspirations?**

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

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