Customer Services Representative

3 days ago

Croydon, United Kingdom Hays Full time
Proactive Customer Services Representative Needed - Immediate Start

Your new company
This company, with 40+ years in operation, is committed to providing effective and efficient solutions to their customers' problems. They continuously improve their quality by adopting the best design and manufacturing practices. They offer a wide range of products to best support the needs of their customers.
Your new role
This role requires a combination of skills. The successful candidate will be expected to maintain strong relationships with customers, manage a variety of administrative tasks, and contribute to the company's continued success. Acting as the primary contact for all customer enquiries and processing related sales administration tasks such as quotations, dispatch paperwork, system specification processing, handling complaints, and managing product returns. Developing relationships with new and existing customers by providing support, information, and guidance. Maintaining accurate customer records, recording and retaining information in a structured and timely manner, and researching clients to identify potential opportunities using CRM.
Handling order entry processing, including contract review, and maintaining and updating customer records.

What you'll need to succeed
Experience working in a similar function is essential as well as a basic understanding of contracts, and T&C's would be useful. You'll need the ability to work independently and a commitment to a high-quality and detail-orientated approach. The ability to build rapport and strong communication skills are essential.
You will need to be able to work in a highly process-driven way with good attention to detail.

What you'll get in return
A competitive salary and an excellent opportunity to take control of your own development and the opportunity for growth, as well as a positive and supportive work culture.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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