Customer Service Representative

4 weeks ago


Croydon, United Kingdom Zotefoams Full time

Job Advert

We are seeking a Customer Service Co-ordinator responsible for the provision of high-quality customer service and ensuring efficient management of orders through the supply chain.

**The key accountabilities of the role will include**:

- Work to agreed standard and service level agreements to provide customer service excellence for the organisation, including:

- assisting and supporting the team to achieve Zotefoams’ on time delivery target
- analysing customer order behaviours to deliver supply chain improvement projects
- working closely with the planning team to ensure customers’ requirements are fulfilled within agreed operational lead times
- dealing with receipt, tuning, and booking of sales orders and issuing order confirmations within agreed service levels
- handling customer queries and complaints
- Proactive management of the order book for specific customer portfolio and drive for customer service improvement opportunities.
- Build and maintain positive working relationships with customers and internal departments; attend customer visits where necessary; participate actively in team meetings.
- Encourage and maintain information exchange between the CSC and internal departments such as QA, Planning, Logistics, Finance and Despatch.
- Undertake any other duties as required from time to time, commensurate with the role.

**The main requirements of the role will include**:
**Knowledge**
- Good working knowledge of Microsoft packages, excel and word
- Understanding of cultural differences resulting from working in an international environment

**Experience**
- Experience of working in a B2B supply chain environment

**Skills**:

- A customer focused approach to work
- Strong numerical, organisational & communication skills
- Team focused, able to work collaboratively and cooperatively with others
- Capable of contributing to customer service improvement initiatives
- Self-motivated and able to meet deadlines

**Qualifications**:

- Minimum A level educated



  • Croydon, United Kingdom Tech Connected Full time

    **Join Our Team: Customer Service Representative** Are you ready to embark on a fulfilling career journey in the vibrant heart of Croydon? Join us as a Customer Service Representative and become an integral part of our team committed to providing exceptional service to our valued customers! - Location: Dynamic Croydon - Experience the Pulse of South...


  • Croydon, United Kingdom Accord Resourcing Full time

    **HGV Customer Service Representative is needed.** **£29 000 per annum + Bonus** **Croydon** Our client, Truck and Bus provider, is seeking for Customer Service Representative to join their team in Croydon. **Role**: Customer Service Representative **Salary**: £29 000 per annum + Bonus **Hours**: rotating shift Monday to Friday **Location**:...


  • Croydon, United Kingdom Hays Full time

    Proactive Customer Services Representative Needed - Immediate Start Your new company This company, with 40+ years in operation, is committed to providing effective and efficient solutions to their customers' problems. They continuously improve their quality by adopting the best design and manufacturing practices. They offer a wide range of products to best...


  • Croydon, United Kingdom Simply Lunch Full time

    An exciting opportunity has arisen as part of a rapidly developing convenience food-to-go manufacturer due to the fast organic growth of the business. The company is a private family-owned food-to-go manufacturer in London supplying retail clients and foodservice operators with a range of chilled ready to eat products. As part of a busy Commercial Team we...


  • Croydon, United Kingdom Simply Lunch Full time

    An exciting opportunity has arisen as part of a rapidly developing convenience food-to-go manufacturer due to the fast organic growth of the business. The company is a private family-owned food-to-go manufacturer in London supplying retail clients and foodservice operators with a range of chilled ready to eat products. As part of a busy Commercial Team we...


  • Croydon, United Kingdom Volvo Truck and Bus South & East Full time

    **CSR (Customer Service Representative) - Croydon** Join our front of house team in Croydon! - **Salary up to £30,000 p.a. dependent upon experience**_ - **Covering a rotating shift Monday to Friday of**:_ - **0600hrs to 1430hrs - week 1**_ - **0930hrs to 1800hrs - week 2**_ - **Alternative Saturday morning 0700hrs to 1200hrs**_ **We can offer**: -...


  • Croydon, United Kingdom Volvo Truck and Bus South & East Full time

    **CSR (Customer Service Representative) - Croydon** Join our front of house team in Croydon! - **Salary up to £30,000 p.a. dependent upon experience**_ - **Covering a rotating shift Monday to Friday of**: **0600hrs to 1430hrs - week 1** **0930hrs to 1800hrs - week 2** **Alternative Saturday morning 0700hrs to 1200hrs** **We can offer**:_ - Company...


  • Croydon, Greater London, United Kingdom Simply Lunch Full time

    An exciting opportunity has arisen as part of a rapidly developing convenience food-to-go manufacturer due to the fast organic growth of the business.The company is a private family-owned food-to-go manufacturer in London supplying retail clients and foodservice operators with a range of chilled ready to eat products.As part of a busy Commercial Team we are...


  • Croydon, United Kingdom Simply Lunch Full time

    An exciting opportunity has arisen as part of a rapidly developing convenience food-to-go manufacturer due to the fast organic growth of the business. The company is a private family-owned food-to-go manufacturer based in Croydon, supplying retail clients and foodservice operators with a range of chilled ready to eat products. As part of a busy Commercial...


  • Croydon, Greater London, United Kingdom Volvo Truck and Bus South & East Full time

    CSR (Customer Service Representative) - CroydonJoin our front of house team in Croydon- Salary up to £30,000 p.a. dependent upon experience_- Covering a rotating shift Monday to Friday of:_- 0600hrs to 1430hrs - week 1_- 0930hrs to 1800hrs - week 2_- Alternative Saturday morning 0700hrs to 1200hrs_We can offer: Company pension Health Cash Plan with access...


  • South Croydon, United Kingdom HAYS Full time

    Proactive Customer Services Representative Needed - Immediate Start Your new company This company, with 40+ years in operation, is committed to providing effective and efficient solutions to their customers’ problems. They continuously improve their quality by adopting the best design and manufacturing practices. They offer a wide range of products to...


  • South Croydon, United Kingdom HAYS Full time

    Proactive Customer Services Representative Needed - Immediate Start Your new company This company, with 40+ years in operation, is committed to providing effective and efficient solutions to their customers’ problems. They continuously improve their quality by adopting the best design and manufacturing practices. They offer a wide range of products to...


  • South Croydon, United Kingdom HAYS Full time

    Proactive Customer Services Representative Needed - Immediate Start Your new company This company, with 40+ years in operation, is committed to providing effective and efficient solutions to their customers’ problems. They continuously improve their quality by adopting the best design and manufacturing practices. They offer a wide range of products to...


  • South Croydon, United Kingdom HAYS Full time

    Proactive Customer Services Representative Needed - Immediate Start Your new company This company, with 40+ years in operation, is committed to providing effective and efficient solutions to their customers’ problems. They continuously improve their quality by adopting the best design and manufacturing practices. They offer a wide range of products to...


  • South Croydon, United Kingdom Hays Full time

    Proactive Customer Services Representative Needed - Immediate Start Your new company This company, with 40+ years in operation, is committed to providing effective and efficient solutions to their customers’ problems. They continuously improve their quality by adopting the best design and manufacturing practices. They offer a wide range of products to...


  • Croydon, Greater London, United Kingdom Zotefoams Full time

    Job AdvertWe are seeking a Customer Service Co-ordinator responsible for the provision of high-quality customer service and ensuring efficient management of orders through the supply chain.The key accountabilities of the role will include:Work to agreed standard and service level agreements to provide customer service excellence for the organisation,...


  • Croydon, United Kingdom M E DUFFELL LTD Full time

    Role: Customer Sales Representative Location: Croydon - Remote working and office based 60:40 Starting Salary: £24,000 to £26,000 Company: Duffells Job type: Permanent Duffells is the market leader in the supply of security products to our trade customers. We’ve been established for over 60 years, but we don’t ever want to stand still. Our growth and...


  • Croydon, United Kingdom Morton Michel Full time

    Job Advert Morton Michel are looking for two passionate individuals who are committed to delivering outstanding customer service. The roles have become available due to members of the current team progressing within the organisation and also exciting expansion across the Group. Morton Michel, part of the PIB group is an exciting place to start or continue...


  • Croydon, United Kingdom Morton Michel Full time

    Job Advert Morton Michel are looking for a passionate individual who is committed to delivering outstanding customer service. This role has become available due to members of the current team progressing within the organisation and also exciting expansion across the Group. Morton Michel, part of the PIB group is an exciting place to start or continue your...


  • Croydon, United Kingdom Floss Agency Full time

    **Location of work: Croydon / Hybrid (3 days in the office and & 2 days from home)** **Annual** **Bonus (paid quarterly): £2,000.00** **The role**: You will be providing a professional, efficient and proactive service, reflecting the brand values. You will be receiving inbound calls from customers wishing to renew their warranties in line with the...