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Customer Service Representative
4 weeks ago
Job Advert
We are seeking a Customer Service Co-ordinator responsible for the provision of high-quality customer service and ensuring efficient management of orders through the supply chain.
**The key accountabilities of the role will include**:
- Work to agreed standard and service level agreements to provide customer service excellence for the organisation, including:
- assisting and supporting the team to achieve Zotefoams’ on time delivery target
- analysing customer order behaviours to deliver supply chain improvement projects
- working closely with the planning team to ensure customers’ requirements are fulfilled within agreed operational lead times
- dealing with receipt, tuning, and booking of sales orders and issuing order confirmations within agreed service levels
- handling customer queries and complaints
- Proactive management of the order book for specific customer portfolio and drive for customer service improvement opportunities.
- Build and maintain positive working relationships with customers and internal departments; attend customer visits where necessary; participate actively in team meetings.
- Encourage and maintain information exchange between the CSC and internal departments such as QA, Planning, Logistics, Finance and Despatch.
- Undertake any other duties as required from time to time, commensurate with the role.
**The main requirements of the role will include**:
**Knowledge**
- Good working knowledge of Microsoft packages, excel and word
- Understanding of cultural differences resulting from working in an international environment
**Experience**
- Experience of working in a B2B supply chain environment
**Skills**:
- A customer focused approach to work
- Strong numerical, organisational & communication skills
- Team focused, able to work collaboratively and cooperatively with others
- Capable of contributing to customer service improvement initiatives
- Self-motivated and able to meet deadlines
**Qualifications**:
- Minimum A level educated
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