Customer Service Representative

4 weeks ago


Croydon, Greater London, United Kingdom Clarion Housing Group Full time

As a Customer Service Representative at Clarion Housing Group, you will be responsible for delivering high-quality customer service to our clients. You will work closely with our sales team to ensure that customers receive accurate and helpful guidance throughout the purchasing process.

Key responsibilities include:

  • Managing customer enquiries and resolving issues effectively and sensitively
  • Communicating with customers and colleagues to ensure seamless service delivery
  • Utilizing CRM systems and telephony software to manage customer interactions
  • Working collaboratively with the sales team to achieve targets and deliver excellent customer service

Requirements:

  • Proven track record in delivering positive outcomes for customers
  • Excellent communication and organisational skills
  • Ability to work well under pressure and manage multiple priorities
  • Proficient in using Microsoft packages, such as Outlook, Excel and Word

This is a hybrid role with a base location at our offices in Croydon. You will be expected to work from the office at least one day per week and be able to travel across regions as required.



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