Customer Service Representative

1 month ago


Croydon, Greater London, United Kingdom Clarion Housing Group Full time
Customer Service Executive - Sales

Clarion Housing Group is seeking a highly skilled Customer Service Executive to join our Sales team. As a key member of our team, you will be responsible for delivering exceptional customer service and sales support to our customers.

Key Responsibilities:

  • Provide high-quality customer service and support to customers via various channels, including telephony, email, and web services.
  • Manage customer enquiries and resolve issues effectively, ensuring accurate information is provided and inquiries are managed efficiently.
  • Utilize CRM systems and telephony software to manage customer interactions and track sales opportunities.
  • Work collaboratively with colleagues to achieve sales targets and provide excellent customer service.
  • Develop and maintain a thorough understanding of our products and services to provide accurate guidance to customers.

Requirements:

  • Proven track record of delivering excellent customer service and sales support in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proficient in using Microsoft packages, such as Outlook, Excel, and Word, and CRM systems.
  • Ability to work well under pressure and manage multiple priorities in a dynamic environment.
  • Flexibility to work a 2-week rota, including alternate Saturdays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive team environment.
  • The chance to make a real difference in the lives of our customers.

How to Apply:

If you are a motivated and customer-focused individual with a passion for sales and customer service, please click 'apply' to review the full role profile and submit your application.



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