Customer Service Representative

4 weeks ago


Croydon, Greater London, United Kingdom Govia Thameslink Railway Full time

About the Role

We are seeking a skilled Customer Service Assistant to join our team at Govia Thameslink Railway. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional levels of service and support.

Key Responsibilities

  • Provide high-quality customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Deliver a safe and attractive retail station environment, ensuring that our customers feel welcome and supported.
  • Participate in the safe running of trains and a safe station environment, adhering to procedures and guidelines.
  • Promote relevant marketing literature and useful information to our customers.

Requirements

  • A proactive customer approach, with a passion for delivering outstanding service.
  • Exceptional levels of customer service, with the ability to work effectively in a fast-paced environment.
  • Demonstrable experience of managing customers in difficult situations.
  • An effective communicator, with the ability to work collaboratively with colleagues.
  • Ability to live in the local area, with reliable transportation to and from work.

What We Offer

In return for your hard work and dedication, we offer a competitive salary, comprehensive training, and a range of benefits, including free travel on our network, a privilege rate Oyster card, and a final salary pension scheme.



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