Customer Service Representative

6 months ago


Croydon, United Kingdom Floss Agency Full time

**Location of work: Croydon / Hybrid (3 days in the office and & 2 days from home)**

**Annual** **Bonus (paid quarterly): £2,000.00**

**The role**:
You will be providing a professional, efficient and proactive service, reflecting the brand values. You will be receiving inbound calls from customers wishing to renew their warranties in line with the principle of treating customers fairly. You will be utilising your skills to ensure that customers are provided with all relevant information relation to services and products. You will have strong administration skills and excellent attention to detail to ensure in house and client systems are maintained and updated. You will be handling a high volume of in and outbound calls quickly and efficiently.

**Hours**: 35 hours per week, Monday to Friday 8am - 4pm / 9am - 5pm / 10am - 6pm. These rotate each week.

Plus 1 in 3 Saturdays you will be required to work9am - 1pm with one half day in the week.

**Skills**:

- Educated to GCSE standard or equivalent, including English and Maths
- Good working knowledge of MS Word & Excel
- Able to communicate confidently with clients, customers and suppliers
- Basic understanding of FCA
- Flexible / adaptable and able to work under pressure

**Benefits**:

- Fantastic, modern working environment
- Competitive Annual Leave
- Company Contributory Pension Scheme
- Performance Bonus
- Health Care Plan
- Life Assurance
- Discounts on services / products
- Employee Assistance & Wellbeing Scheme

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Company pension
- Work from home

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person



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