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Customer Service Representative
2 months ago
At the Pension Protection Fund, we are dedicated to safeguarding the financial futures of millions of individuals across the UK who are part of defined benefit pension schemes. In times of scheme failures, we stand ready to assist.
Our mission involves compensating our members, implementing a levy, and investing responsibly. The impact of our work is significant, and we are committed to executing it with integrity and a focus on the future of our members.
We take pride in our award-winning contact centre team, recognized for delivering exceptional service to our members. We are currently seeking a new Customer Service Representative to enhance our team.
This position represents an excellent opportunity to embark on a career with us, where comprehensive training will be provided from the outset, covering the intricacies of the PPF's pension schemes. As you establish your role within the contact centre, various career advancement opportunities will become available, including roles in pensions administration, training and quality assurance, customer resolutions, and fraud investigation.
The contact centre is considered the lifeblood of the PPF.
Our Contact Centre Team plays a crucial role in our operations, delivering outstanding customer service to members who reach out to us. As the initial point of contact for member inquiries, you will encounter a diverse range of situations daily, assisting members through potentially confusing or challenging circumstances. This role requires you to engage with empathy and maintain a calm, professional communication style, simplifying complex issues in an accessible manner.
Unlike typical contact centres, we operate exclusively Monday to Friday, offering two shift patterns. We also embrace a hybrid working model, allowing a blend of remote and in-office work once you are proficient in your role, ensuring a healthy work-life balance.
To be considered for this role, candidates should possess recent experience in a contact centre or customer service environment, primarily conducted over the phone. A minimum of GCSE Maths and English (or equivalent) at Grade 4 (C grade) or above is required. While experience in the financial services sector is advantageous, it is not mandatory.
We welcome applications for part-time positions across five days a week, potential job shares, as well as full-time roles. Our contact centre operates Monday to Friday.
In return for your expertise and dedication, we offer a challenging role within an organization that provides the necessary support for your career development.
We also prioritize personal growth and skills training opportunities.
We are proud to be recognized as a Disability Confident Leader, the highest level of accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this position, you will be guaranteed an interview.
We celebrate diverse talent and welcome individuals from various backgrounds, beliefs, and working styles. Regardless of your background or identity, you will find a welcoming environment here.
We are open to discussions regarding flexible working arrangements.
No agencies, please.
