Customer Service Representative
2 months ago
About the Role
At GSF Car Parts, we are seeking a highly motivated and customer-focused individual to join our team as a Casual Retail Assistant. This is an exciting opportunity to work in a fast-paced environment, contributing to the success of our branch and delivering exceptional customer service.
Main Responsibilities
- Provide excellent customer service to trade and retail customers, ensuring their needs are met and exceeded.
- Pick and prepare parts from the warehouse to fulfill customer orders, maximizing sales opportunities.
- Assist the sales team in promoting product sales, answering customer queries, and resolving issues in a timely and professional manner.
- Process customer returns, checks, and queries, ensuring a seamless customer experience.
- Contribute to a positive team environment, working collaboratively to achieve branch and individual targets.
- Develop and maintain product knowledge through our E-learning portal, enhancing sales and customer engagement.
- Ensure the customer-facing areas of the branch are clean, tidy, and well-maintained, reflecting positively on the company image.
- Build strong relationships with customers, understanding their garage needs and providing tailored solutions.
- Represent the company values and maintain a professional appearance at all times.
Requirements
- Proven customer service or sales experience in a customer-facing role.
- Target-driven and motivated to achieve results, with a focus on delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to work well with others.
- Confident user of IT systems, with a strong attention to detail.
- Knowledge of car parts or the automotive industry is desirable, but not essential.
About Us
GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland. With a nationwide branch network and a turnover exceeding £ million, we offer a dynamic and supportive work environment, with opportunities for growth and development.
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