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Customer Service Representative
2 months ago
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our client-facing team, you will be responsible for providing exceptional service and support to our customers.
Key Responsibilities- Respond to customer inquiries in a timely and accurate manner, providing solutions and support to meet their needs.
- Provide product and service information to customers, resolving issues with a positive and professional attitude.
- Maintain a thorough understanding of our products and services to offer solutions and support.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Proven customer support experience or experience as a client service representative.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Familiarity with CRM systems and practices.
- A competitive salary with annual reviews.
- Opportunities for professional development and training.
To be successful in this role, you will need to be a team player with excellent communication and problem-solving skills. If you are a customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
