Customer Service Lead
1 day ago
**Customer Service Team Lead /Translator (French Speaking)**
You will be passionate about quality service with a desire to help and support all of our customers via various platforms and marketplaces. As part of a dedicated and supportive team, who remain calm under pressure, are empathetic and have the ability to smile through challenging situations, we expect someone who is structured, self-reflective and able to perform under set KPIs.
If this is the role you have been waiting for you will:
- Have excellent command of oral and written English and French
- Be detailed orientated, self-motivated and innovative
- Be customer focused and possess excellent customer service skills
- Have excellent computer skills with the ability to use the Internet, Google Workplace Apps (Docs, Sheets, etc) and CRM programs
- Be able to work with mínimal supervision and be a strong team player
- Preferably have previous experience as a translator and of marketplaces such as Amazon, Ebay and Shopify
Hours of work 37.5 Monday to Friday either 8:00am to 4:00pm or 9.00am to 5:00pm
You will be required to work in the office at least two days per week (Tuesday and Thursday).
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
**Benefits**:
- Casual dress
- Employee discount
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Leicester, LE3 1HR: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- French (required)
-
Customer Service Assistant
7 months ago
Leicester, United Kingdom Service Centre ID Full time**Customer Service Advisor** **Leicester (Enderby)** **£22,393.80 (from April)** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the...
-
Customer Service Assistant
7 months ago
Leicester, United Kingdom Service Centre ID Full time**Customer Service Advisor** **Leicester (Enderby)** **£20,319.00** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest...
-
Customer Service Consultant
7 months ago
Leicester, United Kingdom Quality Service Recruitment Full timeFancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Leicester team as a Customer Service Consultant No previous Recruitment experience is required, however...
-
Le - Customer Services Call Handler
7 months ago
Leicester, United Kingdom Quality Service Recruitment Full time**Immediate start for a customer service call handler in LE8, Leicester.** **_Are you an experienced customer service advisor who has worked in previous roles where you are handling a large amount of incoming calls on a daily basis?_** Working for our client who are a leader in the vehicle movement industry, you will be part of a very important team who...
-
Customer Service Team Lead
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a seasoned Customer Service Team Lead to join our team in Leicester. As a key member of our contact centre, you will be responsible for leading and developing a team of customer service representatives.Key Responsibilities:Lead and manage a team of customer service representatives to deliver exceptional customer...
-
Customer Service Team Lead
2 weeks ago
Leicester, Leicester, United Kingdom IOSH Services Limited Full timeAbout the RoleWe are seeking an experienced Customer Service Team Lead to join our team at IOSH Services Limited. The successful candidate will lead a dedicated team, ensuring exceptional service for customers, membership applicants, licensed training providers, prospective providers, and delegates.The ideal candidate will possess exceptional team management...
-
Customer Service Excellence Lead
3 days ago
Leicester, Leicester, United Kingdom City & County Credit Union Full timeCity & County Credit Union is a prestigious lender looking for a Customer Service Excellence Lead to join their team on a hybrid basis. The successful candidate will be responsible for delivering exceptional customer service and taking specific responsibility for our Real Estate Finance Customers.The key responsibilities of this role include:Ensuring full...
-
Customer Service Transformation Lead
17 hours ago
Leicester, Leicester, United Kingdom IOSH Full timeAs a highly skilled Customer Service Team Leader at IOSH, you will be instrumental in driving the transformation of our customer experience. With 35 hours of flexible working options available, this role offers a perfect blend of work-life balance and professional growth.The ideal candidate will possess exceptional team management skills, be highly...
-
Le - Call Handling Agent/customer Service
7 months ago
Leicester, United Kingdom Quality Service Recruitment Full time**EXPERIENCED CALL HANDLER FOR BUSY INCOMING CALLS - IMMEDIATE START!** Our established client responsible for vehicle movement is currently seeking an experienced call handler to join their team manning incoming calls. - Experience of working with busy incoming calls - Experience of dealing with customer queries in a timely, yet professional manner - Be a...
-
Customer First Service Lead
3 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeHastings Direct is seeking an experienced Customer Service Lead to join our team. As a key member of our UK Retentions department, you will be responsible for leading a team of contact centre agents, providing guidance, coaching, and mentoring to ensure they deliver exceptional customer experiences.Your primary objective will be to create a positive and...
-
Customer Service Team Lead Position
1 week ago
Leicester, Leicester, United Kingdom Otis Full timeAt Otis, we're looking for a Customer Service Team Lead to join our team. As a key member of our call centre team, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences.Key Responsibilities:Lead a team of customer service representatives to achieve contracted client KPI's.Develop and...
-
Risk Management and Customer Service Lead
3 weeks ago
Leicester, Leicester, United Kingdom City & County Credit Union Full timeRisk Management and Customer Service LeadWe are seeking a skilled Risk Management and Customer Service Lead to join our team on a hybrid basis. The successful candidate will be responsible for delivering high-quality customer service, with specific focus on our Real Estate Finance customers.The Key Responsibilities:Ensure full compliance with relevant legal...
-
Customer Service Lead for Parking Operations
3 weeks ago
Leicester, Leicester, United Kingdom Austin Fraser Full timeCompany OverviewAustin Fraser is a leading provider of parking services in the UK, committed to delivering exceptional customer experiences. We are seeking a skilled Parking Marshall and Lead Marshall to join our team in Oadby, Leicester.Job Description:The successful candidate will be responsible for guiding customers to available parking areas, providing...
-
Customer Service Coordinator Lead
17 hours ago
Leicester, Leicester, United Kingdom Vistry Group PLC Full timeWe are seeking an experienced Customer Service Coordinator to join our team in Leicester, England. The successful candidate will be responsible for providing exceptional customer care services to Vistry clients, managing reported defects from handover for 24 months.Benefits of the role:Competitive basic salary: £25,000 - £35,000 per annumUp to 33 days...
-
Culinary Operations Lead
2 weeks ago
Leicester, Leicester, United Kingdom Service Care Solutions Full timeService Care Solutions is currently seeking a talented Culinary Operations Lead to manage the food production and service process for our school meal services. As a seasoned professional, you will be responsible for planning, preparing, and cooking meals that meet the highest standards of quality and nutrition.Your duties will include directing and...
-
Leicester, United Kingdom KM Education Recruitment Ltd Full time**KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.** **Job Title**: Assessor - Team Leading / Customer Service / Admin **Location**: Home/Field based - Must be flexible with travel in to Leicester **Salary: **£28,000 - £33,000 **Package**: Excellent Holiday Entitlement, Mileage + much more! **Type: **Full Time,...
-
Customer Services Manager
4 days ago
Leicester, United Kingdom Lean Engineering Recruitment Ltd Full time**Customer Services Manager** **Location**: Leicester **Salary**: Circa £30k A well established manufacturer are looking for a Customer Services Manager to join their team. The purpose of this role is to ensure the efficient, effective and economic operation of the Customer Services department to meet the requirements of day to day and ongoing long term...
-
Customer Service
1 day ago
Leicester, United Kingdom Flogas Britain Ltd Full time**Customer Experience Advisor** **Leicester** **Starting salary of £20,700 rising to £22,200 after 12 months + Bonus (£1,800 per annum) + Overtime** **Hybrid working available after initial training period.** In return we are rewarded with training and development that helps us develop our careers and skills. As a Customer Experience Advisor you are...
-
Customer Service Advisor
7 months ago
Leicester, United Kingdom Simplify Group Full timeCustomer Service Advisor Leicester (Enderby) £20,319.00 If you are a Customer Service Advisor who wants to make great money working for the largest conveyancing and property services group in the UK, then keep reading! **THE JOB** **WHAT YOU’LL BE DOING AS A CUSTOMER SERVICE ADVISOR** - _Legal administration_ - _Client ID verification_ - _Scanning...
-
Customer Success Lead
1 month ago
Leicester, Leicester, United Kingdom Harrison Scott Associates Full timeHarrison Scott Associates is seeking a talented Customer Success Lead to join their team. As a Customer Success Lead, you will be responsible for ensuring that clients receive excellent service and that their needs are met. You will interpret client enquiries, generate quotes, and liaise with internal functions and outworkers to process jobs to approval...