Customer Service Team Lead Position
3 weeks ago
At Otis, we're looking for a Customer Service Team Lead to join our team. As a key member of our call centre team, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences.
Key Responsibilities:- Lead a team of customer service representatives to achieve contracted client KPI's.
- Develop and implement effective training programs to enhance the skills of your team members.
- Monitor and improve customer satisfaction levels through regular feedback and coaching.
A competitive salary and benefits package are offered, including pension and opportunities for career growth and development.
About the Role:This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. With a focus on customer satisfaction and teamwork, you will thrive in this role.
The estimated salary for this position is £45,000-£65,000 per annum, depending on location and experience.
-
Customer Service Team Lead
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a seasoned Customer Service Team Lead to join our team in Leicester. As a key member of our contact centre, you will be responsible for leading and developing a team of customer service representatives.Key Responsibilities:Lead and manage a team of customer service representatives to deliver exceptional customer...
-
Customer Service Team Lead
3 weeks ago
Leicester, Leicester, United Kingdom IOSH Services Limited Full timeAbout the RoleWe are seeking an experienced Customer Service Team Lead to join our team at IOSH Services Limited. The successful candidate will lead a dedicated team, ensuring exceptional service for customers, membership applicants, licensed training providers, prospective providers, and delegates.The ideal candidate will possess exceptional team management...
-
Customer First Service Lead
1 month ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeHastings Direct is seeking an experienced Customer Service Lead to join our team. As a key member of our UK Retentions department, you will be responsible for leading a team of contact centre agents, providing guidance, coaching, and mentoring to ensure they deliver exceptional customer experiences.Your primary objective will be to create a positive and...
-
Team Lead
4 weeks ago
Leicester, Leicester, United Kingdom Otis Full timeJob Description: Customer Service Team LeaderEstimated Salary: $55,000 - $75,000 per annumThis is an exciting opportunity to join a global company as a Customer Service Team Leader. In this role, you will manage a team of customer service representatives, ensuring they provide high-quality service to our clients.Develop and implement strategies to improve...
-
Client Services Team Lead
3 weeks ago
Leicester, Leicester, United Kingdom Otis Full timeCustomer Service Team Lead Job DescriptionWe are offering a salary of £50,000 - £65,000 per year, plus benefits, for this exciting opportunity.The role involves providing top-class training to develop your skills in customer query handling, giving you the knowledge and tools to excel in this position.In this challenging yet rewarding role, you will have...
-
Customer Service Team Leader
3 weeks ago
Leicester, Leicester, United Kingdom CV-Library Full timeJob Title: Customer Service Team LeaderWe are seeking an experienced Customer Service Team Leader to join our customer contact centre team in Leicester. As a dynamic and passionate leader, you will shape the way we deliver services while ensuring the customer service team operates at the highest level.Report to and support the Customer Service and Experience...
-
Culinary Team Lead
4 weeks ago
Leicester, Leicester, United Kingdom Service Care Recruit Full timeWe are seeking a skilled and experienced Culinary Team Lead to join our team at a local school. As a key member of our culinary team, you will be responsible for leading by example and inspiring your colleagues to provide exceptional service and cuisine.Key responsibilities include:Leading the culinary team and providing guidance and supportDeveloping and...
-
Customer Service Lead for Parking Operations
4 weeks ago
Leicester, Leicester, United Kingdom Austin Fraser Full timeCompany OverviewAustin Fraser is a leading provider of parking services in the UK, committed to delivering exceptional customer experiences. We are seeking a skilled Parking Marshall and Lead Marshall to join our team in Oadby, Leicester.Job Description:The successful candidate will be responsible for guiding customers to available parking areas, providing...
-
Customer Service Manager Position
4 weeks ago
Leicester, Leicester, United Kingdom XC Trains Limited Full timeJoin Our Fleet as a Senior ConductorXCTrains Limited is seeking talented professionals to join our team as Senior Conductors.About the Opportunity:Provide exceptional customer service on the CrossCountry fleetAble to follow rules and regulations in a fast-paced environmentDemonstrated ability to take responsibility for team performanceStrong teamwork and...
-
Team Lead for Exceptional Service
2 weeks ago
Leicester, Leicester, United Kingdom IOSH Services Limited Full timeJob Summary: We are seeking an experienced Customer Service Team Leader to join our team and lead our customer-facing services. The ideal candidate will have a strong background in managing fast-paced contact centres, with excellent leadership and coaching skills.About You:Experience in leading and managing a team of customer service advisorsStrong...
-
Customer Service Excellence Lead
2 weeks ago
Leicester, Leicester, United Kingdom City & County Credit Union Full timeCity & County Credit Union is a prestigious lender looking for a Customer Service Excellence Lead to join their team on a hybrid basis. The successful candidate will be responsible for delivering exceptional customer service and taking specific responsibility for our Real Estate Finance Customers.The key responsibilities of this role include:Ensuring full...
-
Van Driver Position
1 month ago
Leicester, Leicester, United Kingdom Quality Service Recruitment Full timeTransportation Expertise in DemandWe are seeking an experienced van driver to join our dynamic team in Leicester. This role involves collecting orders from customers and returning them to our depot, ensuring a seamless logistics process.This opportunity offers a late morning start at 11am daily, allowing for a perfect balance between work and personal life....
-
Technical Services Lead
4 weeks ago
Leicester, Leicester, United Kingdom University of Leicester Recruitment Team Full timeJob OverviewWe are looking for a highly skilled Technical Services Lead to take a leading role in overseeing the laboratories within the School of Physics and Astronomy and Space Park Leicester. The successful candidate will ensure the efficient operation of these facilities, supporting both teaching and research activities.This role involves implementing...
-
Store Team Member
1 month ago
Leicester, Leicester, United Kingdom Tesco Partners Full timeRole OverviewThis Store Team Member position offers a unique opportunity to join Tesco Partners and contribute to the success of our stores. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesServe shoppers in various store areas,...
-
Charity Shop Team Lead Position
2 weeks ago
Leicester, Leicester, United Kingdom Loros Enterprises Ltd Full timeJob Summary">We are looking for a highly motivated and experienced individual to manage our shop operations, leading a team of dedicated staff and volunteers. As a Retail Enterprise Supervisor, you will be responsible for maximising profits, delivering excellent customer service, and ensuring all customers receive an outstanding shopping experience.
-
Leicester Driving Position
3 weeks ago
Leicester, Leicester, United Kingdom Quality Service Recruitment Full timeQuality Service Recruitment is a leading staffing agency in the Midlands and South Yorkshire, and we are proud to offer high-quality recruitment services with a unique insight into the local market. We are currently seeking a skilled van driver to join our team in Leicester.The successful candidate will have a passion for delivering exceptional customer...
-
Risk Management and Customer Service Lead
4 weeks ago
Leicester, Leicester, United Kingdom City & County Credit Union Full timeRisk Management and Customer Service LeadWe are seeking a skilled Risk Management and Customer Service Lead to join our team on a hybrid basis. The successful candidate will be responsible for delivering high-quality customer service, with specific focus on our Real Estate Finance customers.The Key Responsibilities:Ensure full compliance with relevant legal...
-
Customer Service Team Leader
2 weeks ago
Leicester, Leicester, United Kingdom Otis Full timeKey Responsibilities:Lead a team of customer service professionals to ensure exceptional call handling and efficient dispatch of engineer calls, meeting contractual KPIs.Create cover rota schedules for all UK regions and take corrective action when necessary.Monitor CRM system notes for quality and accuracy and act as an escalation interface for field...
-
Customer Advocate Lead
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleAs a Customer Advocate Lead at Hastings Direct, you will be responsible for developing and implementing strategies to support vulnerable customers. This role is based in Leicester or Bexhill-on-Sea and offers a hybrid work arrangement.The salary for this position is £40,000 - £55,000 per annum, depending on experience.About UsWe are a digital...
-
Administrative Team Manager
2 months ago
Leicester, Leicester, United Kingdom Team Relax Full timeWe are currently recruiting an experienced Admin Team Leader to join our Central Accreditation and Data team. The successful candidate will play a key role in supporting the day-to-day operations of our team.This is an excellent opportunity for an administrator looking to develop their skills and knowledge in data management and customer care. The ideal...