Customer Service Team Lead Position

3 weeks ago


Leicester, Leicester, United Kingdom Otis Full time

At Otis, we're looking for a Customer Service Team Lead to join our team. As a key member of our call centre team, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve contracted client KPI's.
  • Develop and implement effective training programs to enhance the skills of your team members.
  • Monitor and improve customer satisfaction levels through regular feedback and coaching.

A competitive salary and benefits package are offered, including pension and opportunities for career growth and development.

About the Role:

This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. With a focus on customer satisfaction and teamwork, you will thrive in this role.

The estimated salary for this position is £45,000-£65,000 per annum, depending on location and experience.



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