Customer Service Team Leader
3 weeks ago
We are seeking an experienced Customer Service Team Leader to join our customer contact centre team in Leicester. As a dynamic and passionate leader, you will shape the way we deliver services while ensuring the customer service team operates at the highest level.
- Report to and support the Customer Service and Experience Manager.
- Lead, train, and coach a team of customer service advisors.
- Ensure the team provides the best possible service to members, training providers, and customers.
The ideal candidate will have experience in leading, motivating, and developing a high-performing customer service team. You will demonstrate a strong background in people management and development in a call centre/office-based environment. Your excellent communication skills, solution-driven approach, and ability to resolve complex issues swiftly will be essential in this role.
What We Offer:- A competitive salary of £32,000 per annum (inclusive of additional benefits).
- 25 days annual leave (plus bank holidays).
- A comprehensive pension scheme with employer contributions.
- Private medical insurance.
- A personal lease car.
- A healthcare cash plan.
- Buying and selling annual leave.
- An offers and discount scheme designed to save money on everyday shopping and essentials.
- Free on-site parking at our office located close to Wigston town centre.
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