Customer Service Team Manager
7 days ago
Location: Leicester 2 days a week, home working 3 days per week
Estimated Salary: £32,500 per annum
Hours per week: 35 hours per week (flexible working between core hours)
We are seeking an experienced Customer Service Team Manager to lead and develop our customer contact centre team in Leicester. As a key member of our management team, you will be responsible for shaping the way we deliver services while ensuring exceptional customer service standards.
- Report to and support the Customer Service and Experience Manager.
- Lead, train, and coach a team of customer service advisors.
- Ensure the team provides the best possible service to members, training providers, and customers.
About You:
The ideal candidate will have experience in leading, motivating, and developing high-performing teams in a call centre or office-based environment. You will have excellent communication skills, be solution-driven, and able to resolve complex issues swiftly.
Benefits:
- 25 days annual leave (plus bank holidays)
- Salary exchange pension scheme
- Life cover
- Private medical insurance
- Personal lease car
- Healthcare cash plan
- Buying and selling annual leave
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Professional Body Subscription
- Free on-site parking at our office located close to Wigston town centre
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