Customer Service Manager

7 days ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

We're looking for a highly skilled Customer Service Manager to join our team at Hastings Direct. As a key member of our Operations team, you'll be responsible for ensuring that our customers receive the best possible service. This includes developing and implementing processes to improve customer satisfaction and loyalty.

About the Role
  • Lead a team of customer service representatives to ensure that all customer queries are dealt with promptly and professionally.
  • Develop and implement processes to improve customer satisfaction and loyalty.
  • Work closely with other teams to ensure that our customers receive the best possible service.

We're looking for someone with excellent leadership skills, a strong understanding of customer service principles, and experience of managing a team. Our ideal candidate will have a salary of around £45,000 - £65,000 per annum depending on experience.



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