Customer Service
2 days ago
**Customer Experience Advisor**
**Leicester**
**Starting salary of £20,700 rising to £22,200 after 12 months + Bonus (£1,800 per annum) + Overtime**
**Hybrid working available after initial training period.**
In return we are rewarded with training and development that helps us develop our careers and skills.
As a Customer Experience Advisor you are the first point of contact for our customers and you’ll be responsible for:
- Managing inbound and outbound calls
- Handling questions about gas delivery through to helping make payments and identifying opportunities where you can add value by providing additional services
- Investigating issues and challenges for customers and taking ownership for solving problems
- Liaising with internal Flogas departments
- Managing your own day and ensuring you are organising and prioritising your own time
- Remaining resilient when dealing with challenging customers and situations
- Working with your team and helping each other when needed
**About you**
We have fantastic training and supportive managers, and who you are is more important than what you’ve done. We’re keen to hear from you, if you are looking to work in a customer orientated role and:
- Have experience in a role that involves you working with customers, solving their problems; managing difficult and challenging situations and conversations
- Can demonstrate how you thrive in a busy environment and work well under pressure
- Are comfortable on a computer (MSOffice and databases)
That said, if you’ve got experience working in a telephone based Customer Service role, great, we can certainly use someone that can hit the ground running so we’d love to hear from you too.
**Hours**
37.5 hours (if full time)
**Benefits**
- Holiday 25 days plus bank holidays
- Access to dedicated benefits site offering hundreds of discounts scheme & cashback at retailers/restaurants
- Death in Service
- Contributory pension scheme
- Bonus (OTE £150 per month)
- 24/7 free and confidential support and assistant line
- Health Plans and Wellbeing Support
**The Company**
Flogas is a leading supplier of domestic LPG (Liquefied Petroleum Gas) who have more than 35 years’ experience providing reliable, affordable energy solutions to homes across the UK. It is a highly successful business that places its people at the heart of the organisation. Join us, and you’ll put all your talents to good use developing your career with a growing national brand.
At Flogas we are an equal opportunities employer and are committed to ensuring our colleagues feel engaged, motivated and proud to work for Flogas.
**Job Types**: Full-time, Permanent
**Salary**: From £20,700.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Leicester City Centre, Leicestershire: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
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