Customer Service Advisor

3 days ago


Leicester, United Kingdom Viking Full time

Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow?

**Viking**have an exciting opportunity for a **Customer Service Advisor **to join our team based in **Leicester.** You will join us on a**full-time, permanent** basis and in return, you will receive an **excellent salary and benefits package.**

We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, printand document services, business services, facilities products, furniture, and school essentials.

**Benefits of joining us as a Customer Service Advisor**:

- Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary)
- Staff discount
- 25 days holiday plus bank holidays, rising with service
- 8 hours paid appointment time per annum
- Hybrid working possible after the satisfactory completion of your probationary period
- Employee Assistance Programme
- Free on-site parking and subsidised canteen
- Employee friendly policies such as long Service rewards, company sick pay policy

**About the Customer Service Advisor role**:
You will provide the personal touch to our eCommerce business, delivering a friendly, professional and high-quality service to our customers.You will be responsible for taking inbound calls, resolving customer queries and identifying up

You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile.

Our customer service team work the hours to suit our business customers, typically Monday to Friday between the hours 8:00am to 5:30pm.

**Your responsibilities as our Customer Service Advisor will include**:

- Dealing with B2B and B2C customers, processing orders and queries for office supplies and equipment delivery
- Ensuring that the question of the customer is answered and expectations managed to the highest standard
- Providing efficient and effective service to customers, undertaking handling of objections if needed
- Suggesting additional and alternative products or services to meet customer needs as well as referring customers to other departments of Viking Raja when required
- Handling all administrative duties related to the customer service role, including maintaining and updating customer information on our CRM tool
- Developing and maintaining extensive understanding of all products, services, systems and processes in order to deal with a variety of queries
- Constantly listening to customer feedback to seek ways to improve the relationship with our customers and ways to improve the efficiency of our service

**What we’re looking for in our Customer Service Advisor**:

- Previous experience working within a customer focused environment such as a contact centre, retail, hospitality
- The ability to work with autonomy and demonstrate a positive attitude and team spirit
- Someone who is customer satisfaction focused, process and results driven
- Excellent listening skills with the ability to build rapport and engage with customers
- Fluent knowledge of English, spoken and written
- The ability to use logic and initiative to solve problems and effectively implement solutions
- The ability to learn and use a Customer Relationship Management (CRM) system efficiently

Want to join our team? If you feel you have the skills and experience required for the **Customer Service Advisor **role, please click ‘**Apply**’ today and take your next step towards a career with Viking.



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