Customer Service Advisor

3 weeks ago

Leicester, United Kingdom Blue Arrow Full time

Blue Arrow are proud to be working with a leading provider of out-of-hospital clinical homecare, who work in close partnership with the NHS to bring patients life-changing treament in their own homes. My client are looking to recruit 10x Customer Service Advisors to their team, to assist them in providing an excellent experience to their diverse range of patients.
- Do you have a passion for delivering a high-quality customer focus service? We are always on the look out for passionate Customer Services Advisor's to work within our call centre at our Head Office in Burton upon Trent._

Essentially, we are looking for individuals to come and join us who can deliver a high quality, customer focused service regarding the delivery of our patients' medications and associated supplies & services. Within our business we call our customer service advisors Customer Patient Services Therapy Coordinator.

**This role will give you the opportunity to make a real impact on our patients journey by being a main point of contact being able to deliver a high standard of customer service to not only our patients but our partners as well.**

At the core of our values is our commitment to deliver exceptional patient experience and outcomes and this role is no different.

**What Will I Be Doing in the Customer Service Advisor role?**
- To manage contact with patients to confirm order details and dates with patients or referring units via a number of media types (inbound, outbound & digital)
- To deal with queries or questions in regard to processing a patients order
- To ensure all patient notes and activities are accurately recorded on relevant I.T. system (i.e. Customer Relationship Management Database (CRM) and in compliance with Data Protection requirements and other applicable regulations.
- To act as a point of contact for queries from hospitals, consultants, nurses and where relevant specialist centres.
- To demonstrate an understanding of the prescriptions, medication and treatments involved in each of the relevant therapy areas.
- Where relevant to therapy area, takes responsibility for the accurate registration of new patients. In such instances confirms funding arrangements in place with relevant healthcare organisation or processes private payments, and resolves queries relating to missing information both in respect of patient details and funding.
- In relevant therapy areas, liaise with clients or relevant external parties to ensure relevant information or results are available before arranging delivery e.g. blood test results for mental health patients.
- Where relevant to therapy area arrange with nurse scheduler to arrange a home training visit.

We offer a fully comprehensive compensation package with a full-time salary of £22,800.00 on a shift rotation basis including working weekends, Increased OTE with weekend work.

You will work a Saturday 1 in 5 weeks and a Sunday 2 per year and will be paid an enhanced hourly rate when working weekends.

We have three values that underpin all our actions, these are not just statements these make our culture. Equality, diversity and inclusion is embedded within our Values, processes and behaviours therefore fair treatment and inclusion is at the heart of the service we deliver to meet the needs of our diverse patients.

**This all sounds great - What key skills do I need to apply**:

- Experience of handling and resolving customer issues, with a first-time right attitude
- Strong communication skills both written and verbal
- Experience of working in a fast-paced environment with the ability to navigate through change

If you are interested in the role, or have any further questions, please do not hesitate to contact me at, or call on 01332405100

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