Customer Service Advisor

1 week ago


Leicester, United Kingdom SF Group Full time

**Customer Service Advisor**
**South Leicester**
**£20,000 - £22,000**
**4 days office based + 1 day working from home**

Main duties as the Customer Service Advisor
- To answer calls and support customers with queries
- Excellent listening and communication skills
- Professional telephone manner at all times
- Communicate with other functions to ensure smooth call transfers
- Follow policy and procedures in line with expectations
- Think on your feet and adapt to different client and call types
- Work to deadlines and ensure call-backs and diary arrangements are delivered as expected

Key Performance Indicators as the Customer Service Advisor.
- Calls answered promptly and within agreed timescales
- Call KPI's as communicated by management
- Call feedback and quality check monitoring
- Delivering on customer commitments

In return you will be offered an attractive salary of £20,000 which will increase to £22,000 after passing your probation and fully trained. You will also have the opportunity for another increase in salary through internal progression opportunities within 6-12 months.

Ideally you will have experience in a similar role, however, we are happy for applicants who are recent school leavers, or have a retail/hospitality background with no experience in an office setting.

Interviews will be held early next week, so please get in touch ASAP



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