Customer Service Advisor
3 weeks ago
**Customer Service Advisor**
**Syston, Hybrid (2 days office based)**
**£23,754**
- Do you have experience within customer service handling a vast amount of inbound calls?
- Are you confident in handling complaints and delivering a fantastic service?
- Do you want to be a part of a fun and successful team that celebrate success?
**The Company**:
**Role & Responsibilities of the Customer Service Advisor**:
- To work towards annual objectives, for KPI’s to include talk time, wrap time, call answer rate and quality monitoring.
- Own and resolve all queries and issues effectively and efficiently.
- Investigating issues and working towards positive outcomes.
- Working in a busy environment, prioritising tasks in order of importance.
- Delivering great customer service at all times.
- Inputting customer data into the business’s internal CRM.
- Working as a team player, supporting colleagues when required.
**About You as the Customer Service Advisor**:
- Able to start March 18th.
- Able to commute to Syston, Leicestershire (public transport links limited)
- Experience working in a high volume/call centre environment.
- Excellent communication skills to build relationships.
- Able to deliver excellent customer service.
- Someone who is focused and pays attention to detail.
- A positive person who can handle difficult conversations.
- Good time management.
- IT proficient.
**Additional Benefits**:
- Monday to Friday role + 1 in 4 Saturdays (paid in overtime)
- Free onsite parking
- 25 days plus bank holidays
- Great onsite training
- Hybrid working office based 2 days per week **after 3 weeks training completed**
We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career, please feel free to refer them to us.
We look forward to hearing from you.
**Job Types**: Full-time, Permanent
**Salary**: £23,754.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer service: 1 year (required)
Ability to Commute:
- Leicester (required)
Work Location: Hybrid remote in Leicester
Application deadline: 13/03/2024
Expected start date: 18/03/2024
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