Customer Service Advisor

3 weeks ago


Leicester, United Kingdom ER Recruitment Full time

**Customer Service Advisor**

**Syston, Hybrid (2 days office based)**

**£23,754**
- Do you have experience within customer service handling a vast amount of inbound calls?
- Are you confident in handling complaints and delivering a fantastic service?
- Do you want to be a part of a fun and successful team that celebrate success?

**The Company**:
**Role & Responsibilities of the Customer Service Advisor**:

- To work towards annual objectives, for KPI’s to include talk time, wrap time, call answer rate and quality monitoring.
- Own and resolve all queries and issues effectively and efficiently.
- Investigating issues and working towards positive outcomes.
- Working in a busy environment, prioritising tasks in order of importance.
- Delivering great customer service at all times.
- Inputting customer data into the business’s internal CRM.
- Working as a team player, supporting colleagues when required.

**About You as the Customer Service Advisor**:

- Able to start March 18th.
- Able to commute to Syston, Leicestershire (public transport links limited)
- Experience working in a high volume/call centre environment.
- Excellent communication skills to build relationships.
- Able to deliver excellent customer service.
- Someone who is focused and pays attention to detail.
- A positive person who can handle difficult conversations.
- Good time management.
- IT proficient.

**Additional Benefits**:

- Monday to Friday role + 1 in 4 Saturdays (paid in overtime)
- Free onsite parking
- 25 days plus bank holidays
- Great onsite training
- Hybrid working office based 2 days per week **after 3 weeks training completed**

We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career, please feel free to refer them to us.

We look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: £23,754.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- Leicester (required)

Work Location: Hybrid remote in Leicester

Application deadline: 13/03/2024
Expected start date: 18/03/2024



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