Customer Service Advisor

1 week ago


Leicester, Leicester, United Kingdom Tiger Group Limited Full time

Full Job Description

Job Title - Customer Service Advisor

Location - Leicester

Salary - Up to £22,900

Type - Full Time, permanent

Benefits - Pension, holiday plus many more

Hours - Monday - Friday

What would I be doing?


As a Customer Service Advisor you will be talking to customers on the telephone and to advise and assist them on a variety of topics, ranging from products to complaints.

Here are a few other areas you will be responsible for:

  • Assisting customers with queries via the telephone
  • Maintaining records
  • Processing Orders
  • Notify customers of any problems with agreed delivery dates
  • Working to targets and KPI's
  • Liaising with other teams to make sure customers receive the best service from the whole business

Where would I be working?
This is an exciting opportunity to join a fantastic team

What the company requires?
As a Customer Service Advisor, you will have gained experience from a similar role and have an in-depth knowledge of customer service techniques and ideally the below:

  • Previous experience in a similar role
  • Motivated and target driven
  • Excellent communicator
  • Willing to learn and develop

Other Skills
As well as looking for an experienced Customer Service Advisor, we are also looking for the skills below:

  • Customer focused
  • Have a can do and positive attitude
  • Act as a Company Ambassador at all times ensuring the highest standards are met
  • A flexible and helpful attitude to work
  • Selfmotivated
  • Able to work well without constant supervision
  • Good communicator


Administration Skills
  • MS Office

Salary:
From £9.50 per hour

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Commission pay

Ability to commute/relocate:

  • Leicester: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

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