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Hybrid Customer Service Advisor
1 week ago
Customer Service Advisor
Wigston
£21, % bonus
Monday - Friday
08:00 - 16:30
(WFH predominately but you will be required to WFO once a week)
The Client
My client is a global e-commerce business who has gone through phenomenal growth since opening their UK offices 5 years ago.
Due to customer demand, they are now looking to add a full time Customer Service Advisor to their busy service team.
This is fantastic opportunity for an experience Customer Service professional to join a forward-thinking thriving business.Are you currently working within a service role? Maybe you want to move away from a call centre environment or want the benefit of WFH - if this sounds like you then please read on
The Role:
- Delivering excellent customer service
- Processing orders
- Liaising with various suppliers
- Chasing up deliveries ensuring customers are aware of expected delivery dates
- Updating customer accounts accurately
- Processing returns and refunds
- Working with internal departments to ensure customers queries are handled efficiently
- Providing support to colleagues when necessary
- The opportunity to develop and build a career within the business
- Previous experience working within a service role essential
- Adequate working from home space with reliable broadband
- Excellent communication skills both written and verbal
- Passionate about going the extra mile
- Competent with inputting data into CRM
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