Customer Service Advisor

1 week ago

Leicester, Leicester, United Kingdom Axa Full time

Description:


It's an exciting time to join AXA Health, with significant investment planned in all UK&I businesses to transform, deliver new digital services to our customers and streamline and automate our business processes.

As part of this, we're looking for talented individuals to join our Service Delivery Team on a permanent basis.


As a Customer Service Advisor, you will provide market leading customer service through telephone and administration services to SME clients, intermediaries and internal clients.


At AXA we're adopting a Hybrid way of working, empowering people to balance their time between home and the office in a way that works best for them, their team and our customers.

In this job, you'll be required to be onsite in the Leicester office for four days per month. During the first six months you will be required to work mainly from the office. You will move to hybrid working once you are established within your new role.

Working Hours & Shift Pattern:

Full time, 37.5 hours per week. Monday - Friday 8.30am - 5.30pm. No weekend working required. We champion wellbeing and work life balance.

Start date : 6th March 2023

What you'll be doing:

  • Be the first point of contact for all telephone service requirements for the Service Delivery Team, offering telephone resolution where possible to all enquiries and taking full ownership of the client's requirements wherever possible.
  • Ensure that all service levels are achieved for both internal and external clients and across the wider SME arena, speaking to customers directly to obtain missing information or gaining clarity prior to processing requests.
  • Meet the required quality standards on all work processed across Telephony and Administration, contributing to our aim of providing a world class service to all our clients.
  • Become multi skilled in all aspects customer support within agreed timescales, to ensure that your personal development plans document additional support required to achieve this
- passing all validations where necessary.

Qualifications:

  • Customer Service based experience will be beneficial for this role.
  • Highly Customer focused and able to deliver results that exceed expectations.
  • Clear and concise communication skills at all levels and particularly related to telephony.
  • A proven team player who is selfmotivated and can plan and prioritise own workload.
  • Fast and accurate typing skills and the ability to multi task particularly whilst on the telephone.
  • Strong knowledge of our products and propositions with adherence to the sales through service culture.
  • Well organised, able to manage own time effectively.
  • Excellent attention to detail.


As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candi

What we offer:

One of the best things about joining AXA is our rewards package.

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary of £21,450
  • Annual company & performancebased bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave with flexibility to buy up to 5 extra days or sell up to 3 days leave
  • 24/7 mental wellbeing support (through Thrive app)
  • AXA employee discounts
  • Gym benefits


Our ambition is to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development and celebrating differences.

We understand that everyone has individual work and home life responsibilities, therefore we're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

LI-Hybrid #feelgoodhealth

About AXA:


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to eve

  • Customer Service Assistant

    2 weeks ago

    Leicester, Leicester, United Kingdom Service Centre ID Full time

    Customer Service AdvisorLeicester (Enderby)£22, from April)Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest Independent...

  • Customer Service Advisor

    1 week ago

    Leicester, Leicester, United Kingdom Pertemps Leicester Full time

    The Role: Customer Service Advisor - PermanentWorking hours: Monday to Friday : 9am - 6pmLocation: LeicesterSalary:£20'800 (Rising to £22'500 in April)Are you an experienced customer service advisor who is looking for a new challenge?What is great about this position that it is Monday to Friday, so your weekends are your own You'll be pleased to know that...

  • Customer Service Advisor

    4 weeks ago

    Leicester, Leicester, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - LeicesterWe are now hiring Customer Service Advisors Who We Are: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our passion for customer service,...

  • Customer Service Advisor

    1 week ago

    Leicester, Leicester, United Kingdom Tiger Group Limited Full time

    Full Job DescriptionJob Title - Customer Service AdvisorLocation - LeicesterSalary - Up to £22,900Type - Full Time, permanentBenefits - Pension, holiday plus many moreHours - Monday - FridayWhat would I be doing?As a Customer Service Advisor you will be talking to customers on the telephone and to advise and assist them on a variety of topics, ranging from...

  • Customer Service Advisor

    1 week ago

    Leicester, Leicester, United Kingdom Pertemps Leicester Full time

    Job Role: Customer Service AdvisorLocation: LeicesterSalary: £19,305Full Time, PermThe CompanyAre you a bubbly, Confident person with the ability to build rapport with anyone you talk to? Well due to Company growth my client is hiring for Customer Service Advisors to join their thriving business on a full-time basis. Customer service experience (telephone)...

  • Customer Service Advisor

    1 week ago

    Leicester, Leicester, United Kingdom Recra Consulting Full time

    Customer Service Advisor_Recra are currently recruiting_ for a Customer Service Advisor for their well known client within the LE4, this business is a market leading and fast growing business.Its an ideal time to be joining a business which could offer future progression and development.The job is all about connecting with the customer, and doing everything...

  • Customer Service Advisor

    2 weeks ago

    Leicester, Leicester, United Kingdom NuCare Full time

    NuCare Customer Service Advisor - Fixed Term 13 Months Fixed Term Contract - 13 MonthsDo you enjoy working people and are looking to work in the Customer Service sector?Do you pride yourself on being reliable in your work and do you enjoy creating a positive customer experience?Have you an interest in helping your community with its health?If you answered...

  • Customer Service Advisor

    2 weeks ago

    Leicester, Leicester, United Kingdom Recra Consulting Full time

    Customer Service Advisor - Leicester, England - Full-time - £24k_Recra is working in partnership_ with a leading appliance company who are recruiting a customer service advisor for their expanding business.It's an ideal time to be joining a business that could offer future progression and development.The job is all about connecting with the customer and...

  • Remortgage Customer Service Advisor

    2 weeks ago

    Leicester, Leicester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Remortgage Customer Service Advisor you will provide support and assistance to case workers to ensure a high volume of caseload is met.Client DetailsMy client is a leading legal and professional services company based in Leicester. Working with various business clients across the UK, they deliver high-quality services and legal expertise.DescriptionAs a...

  • Customer Services Advisor

    1 week ago

    Leicester, Leicester, United Kingdom Shoe Zone Full time

    shoezone has an opportunity for a Customer Services Advisor to join our team based in our Head Office in Leicester. You will join us on a zero hour, casual basis and in return, you will receive a competitive salary starting at a minimum of £20,416.68 Full Time Equivalent.**CS Opening Hours: Monday Thursday 8am8pm Friday 8am 6pm Weekends (rota basis) and...

  • Customer Services Advisor

    1 week ago

    Leicester, Leicester, United Kingdom Shoe Zone Full time

    shoezone has an opportunity for a Customer Services Advisor to join our team based in our Head Office in Leicester. You will join us on a part time, permanent basis 15 hours per week (Negotiable) and in return, you will receive a competitive salary starting at £8,166.68 (£20,416.68 Full Time Equivalent)CS Opening Hours: Monday Thursday 8am8pm Friday 8am ...

  • Customer Service Advisor

    2 weeks ago

    Leicester, Leicester, United Kingdom 4Recruitment Services Full time

    Customer Service Advisor - LeicestershireContract - Full TimeSalary - £11.80phTo be the point of contact for all internal and external customers, including (but not limited to): service users, concerned family and friends, professionals, members of the public, organisational bodies and councillors. To assist customers across a widerange of council services...

  • Customer Services Advisor

    2 weeks ago

    Leicester, Leicester, United Kingdom Advance Full time

    Position: Customer Service Advisor (Housing)Location: Advance Primary Offices, Unit 2, Centre Court, Meridian North, Meridian Business Park, Leicester, LE19 1WRHours: 35 contracted hours per week, Monday to Friday 8.30am to 4.30pmSalary: £22,497.14 to £25,321.43 per annum (£13.87 p/h)Closing Date: 7th June 2024Interview Date: 19th June 2024Job ref: 4085We...

  • Customer Service Advisor

    2 weeks ago

    Leicester, Leicester, United Kingdom PA Housing Full time

    A little bit about what we are looking for...We are looking for a Customer Service Advisor to join our thriving Repairs team on a part time contract, the hours for this role would be 10:00 - 14:00 Monday - Friday.**As a Repairs Advisor, you be an excellent first point of contact for our customers reporting repair related enquiries. You will also be dealing...

  • Customer Service Advisor

    1 week ago

    Leicester, Leicester, United Kingdom Baby Planet Full time

    Job roll includescustomer service advisor;Salary: £9.50 per hourFlexible Language Requirement: English not requiredSchedule: 8 hour shift Day shift Monday to FridayAbility to commute/relocate: Leicester, LE2 6UP: reliably commute or plan to relocate before starting work (required)Work Location: One location

  • Customer Service Advisor, LE19

    2 weeks ago

    Leicester, Leicester, United Kingdom Adecco Full time

    Job Title: Customer Service AdvisorLocation: LE19, Meridian LeicesterHours and Pay: Mon-Fri 8.30am-5pm, £12.01 an hourCompany Description:Join our team as a Customer Service Advisor in a temporary position covering June.Responsibilities:Deliver exceptional customer service to valued customers promptly and efficiently.Handle a variety of customer inquiries...

  • Hybrid Customer Service Advisor

    2 weeks ago

    Leicester, Leicester, United Kingdom Stirling Warrington Full time

    Customer Service AdvisorWigston£21, % bonusMonday - Friday08:00 - 16:30(WFH predominately but you will be required to WFO once a week)The ClientMy client is a global e-commerce business who has gone through phenomenal growth since opening their UK offices 5 years ago.Due to customer demand, they are now looking to add a full time Customer Service Advisor to...

  • Customer Service Advisor

    1 week ago

    Leicester, Leicester, United Kingdom Flogas Britain Ltd Full time

    Customer Experience AdvisorLeicesterSalary of £22,200In return you are rewarded with training and development that helps you develop your career and skills.As a Customer Experience Advisor you are the first point of contact for our customers and you'll be responsible for:Managing inbound and outbound calls Handling questions about gas delivery through to...

  • Customer Service Advisor

    1 week ago

    Leicester, Leicester, United Kingdom White Stuff Full time

    White Stuff - Leicester, GB - Part time - HybridWhite Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design...

  • Customer Service Advisor

    1 week ago

    Leicester, Leicester, United Kingdom Recra Consulting Full time

    _Recra_ are currently recruiting for a Customer Service Advisor for their well known client within the LE4, this business is a market leading and fast growing business. Its an ideal time to be joining a business which could offer future progression and development.The job is all about connecting with the customer, and doing everything you can to make the...