Customer Service Advisor

5 months ago


Leicester, United Kingdom Wagstaff Recruitment Full time

Are you a customer service representative, or customer care co-ordinator with experience of the manufacturing sector? This profitable Leicester based manufacturing business is looking for an experienced customer service advisor who is passionate about delivering a first rate service to customers.

This fast-paced organisation puts investing in people high on the agenda, creating a positive work environment for employees as well as working to contribute positively to the wider community too. There is a real opportunity to get involved in and support community based events, well being initiatives and charity work on top of delivering fantastic customer service for clients.

**Role Details**:

- Salary up to £27,000
- Monday to Friday
- Working hours are 8.30am to 4.45pm
- Early 3.30pm finish on a Friday

**The Role of Customer Service Advisor**:
**Day to Day Responsibilities**:

- Providing exceptional customer service at all times
- Building relationships with customers and colleagues in a people focussed environment
- Processing of all customer requirements: Orders, enquiries, quotations, sample requests, complaints and more
- Ensure customer orders are processed and acknowledged correctly & in a timely manner
- Proactively create new sales leads
- Collating accurate data for customers and internal reporting
- Request drawings and certification where required
- Ensure all correspondence and orders are filed correctly
- Liaising with the warehouse team/couriers to resolve any order issues
- Working closely with all internal departments
- Support business processes, best practice and continuous improvement initiatives

**Experience and Skills Required**:

- Previous customer service experience within the manufacturing sector
- Excellent communication skills with a confident telephone manner
- Excellent organisational skills with the ability to prioritise, multitask and plan ahead
- A ‘can do’, positive attitude and will enjoy solving problems
- Strong attention to detail
- Be computer literate, with the ability to learn new systems quickly and strong Microsoft Office skills
- Previous CRM experience
- Experience of working with international customers would be preferred

To find out more about the Customer Service Advisor position please contact Louise Wilson at Wagstaff Recruitment & Careers Coaching (07483 910938). Or please upload your CV for consideration.

Wagstaff Recruitment - Building Trusted Relationships to Create Great Opportunities

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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