Customer Service Advisor

5 months ago


Leicester, United Kingdom My Cosmetics Holdings Limited Full time

At My Cosmetics, our people are our best asset, and we would love for you to join us

My Cosmetics is the fastest-growing direct-to-consumer Cosmetics & Fragrance Retailer in the UK. We are looking for a motivated Customer Service Advisor to help customers resolve their issues quickly and professionally.

The role:

- Provide smooth and professional customer service.
- Fluency in English - both written and spoken.
- Ability to operate modern electronic devices such as tablets, smartphones, and computers.
- You will need to be digitally savvy as you will be working across multiple complex systems.
- This department is super-fast-paced and, at times, can be high-pressure so your resilience, agility, and ownership skills are vital to this role.
- Providing the right solution the first time is a key focus in all roles to ensure we deliver against our promises.

**Job Types**: Full-time, Permanent, Zero hours contract

Pay: £11.44-£12.50 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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