Customer Service Advisor

6 months ago


Leicester, United Kingdom National Express Full time

We have a fantastic** part** time **opportunity for a Customer Service Advisor to join our team at** **Leicester** Coach Station.**

This role will be working** onsite at **Leicester**_ Coach Station._** The **19 hours **will be split between **Saturday 08:00 till 18:00 and Sunday 09:00 till 19:00.**

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at **Leicester**, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

**What you'll do...**
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
- Proactively look for opportunities to up-sell National Express services and products
- Provide support and assistance to customers, colleagues and driver teams
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
- Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
- Ensure established safe working processes are adhered to at all times
- Promote a cohesive, empowered and engaged working environment

**What you'll need...**
- English language skills
- Experience of front-line customer service in a fast paced environment
- Positive attitude to customer service and personal development
- Ability to work in a team or independently on your own initiative
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
- The ability to work shift patterns including weekends and bank holidays to meet business demands.

**What we offer in return for your hard work and commitment**
- Free Coach travel for yourself
- Complimentary coach travel for a Nominated Person
- 50% discount for friends and family on full fares on our coach services
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business

**Things to Note...**:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.



  • Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£22,393.80 (from April)** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the...


  • Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£20,319.00** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest...


  • Leicester, United Kingdom FOXES RECRUITMENT LIMITED Full time

    **Job Title**: Customer Service Advisor **Location**: LE2, Aylestone **Hours**: Monday-Friday 8.30am-5.00pm **Salary**: £20,000-£26,000 Foxes Recruitment are recruiting for a Customer Service Advisor to work for our client based in the Aylestone area of Leicester. The company are a established business, a leader in their field, who distribute products...


  • Leicester, United Kingdom Simplify Group Full time

    Customer Service Advisor Leicester (Enderby) £20,319.00 If you are a Customer Service Advisor who wants to make great money working for the largest conveyancing and property services group in the UK, then keep reading! **THE JOB** **WHAT YOU’LL BE DOING AS A CUSTOMER SERVICE ADVISOR** - _Legal administration_ - _Client ID verification_ - _Scanning...


  • Leicester, United Kingdom FMG Repair Services Full time

    **Salary of up to £28,000pa**, depending on skills and experience, with company benefits and bonus. **We would consider an immediate start for the right person**. This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Leicester. As...


  • Leicester, United Kingdom This is Alexander Faraday Recruitment Full time

    Do you thrive in a fast-paced and dynamic environment? Look no further - our client is seeking a Customer Service Advisor to join their exceptional team! Our client prides themselves on delivering unparalleled service and expertise to their valued customers. As a Customer Service Advisor, you will be an instrumental part of ensuring satisfaction and loyalty...


  • Leicester, United Kingdom Wagstaff Recruitment Full time

    Are you a customer service representative, or customer care co-ordinator with experience of the manufacturing sector? This profitable Leicester based manufacturing business is looking for an experienced customer service advisor who is passionate about delivering a first rate service to customers. This fast-paced organisation puts investing in people high on...


  • Leicester, United Kingdom IPS Group Full time

    **Salary**: Up to £29000 per annum + + Benefits - **Location**: Leicester, Leicestershire - **Job reference**: 153609_1712579719 I doubt you will find a Customer Service/Sales Advisor role offering this high of a salary, as well as a supportive working environment, warm calling, a good work/life balance, and competitive benefits, anywhere in the UK. This...


  • Leicester, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have a new opportunity for a Customer Service Advisor to join our team within Countryside Partnerships South East Midlands, at our Leicester office. As our Customer Service Advisor, you will be responsible for providing an exceptional customer care service to all Vistry Partnerships Clients in accordance with the...


  • Leicester, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location**: Jaguar Land Rover Leicester **Hours**: 47.5 hours per week, including Saturday mornings on a rota basis **Salary**: Competitive Basic Salary Including An Uncapped OTE **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and...


  • Leicester, United Kingdom Student Roost Full time

    **Job title: Customer Service...


  • Leicester, United Kingdom Shoe Zone Full time

    **shoezone **has an opportunity for a **Customer Services Advisor **to join our team based in our Head Office in Leicester. You will join us on a **part time, permanent** basis **15 hours per week (Negotiable) **and in return, you will receive a** competitive salary** starting at **£8,166.68 **(£20,416.68 Full Time Equivalent) **CS Opening Hours**: -...


  • Leicester, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Service Advisor **Customer Service Advisor** **Nuffield Health Leicester Hospital | Administration | Fixed Term Contract | Full Time** **£21,333 per annum, depending on experience** **37.5 hours per week** At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be...


  • Leicester, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................


  • Leicester, United Kingdom My Cosmetics Holdings Limited Full time

    At My Cosmetics, our people are our best asset, and we would love for you to join us! My Cosmetics is the fastest-growing direct-to-consumer Cosmetics & Fragrance Retailer in the UK. We are looking for a motivated Customer Service Advisor to help customers resolve their issues quickly and professionally. The role: - Provide smooth and professional...

  • Service Advisor

    5 months ago


    Leicester, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ68R- Job Type- Full time- Location- Leicester, Leicestershire, England- Salary- £26000-£40000 per annum**Job description**: **VACANCY ALERT - SERVICE ADVISOR - LEICESTER AREA** Our client, a fantastic motor trade employer, is looking to recruit an ambitious Service Advisor to join the team in the Leicester Area. As a service...


  • Leicester, United Kingdom CV-Library Full time

    One of our clients in Beaumont Leys, Leicester, are looking for a Customer Service Advisor to join their team. A market leading retail client, this role is a great opportunity to demonstrate your customer service skills and further your career. This role will involve answering calls and emails, managing queries, whilst ensuring the customer is receiving...


  • Leicester, United Kingdom IPS Group Full time

    **Salary**: Up to £29,000 + Benefits - **Location**: Leicester, Leicestershire - **Job reference**: 152626_1700249052 I doubt you will find a Customer Service/Sales Advisor role offering this high of a salary, as well as a supportive working environment, warm calling, a good work/life balance, and competitive benefits, anywhere in the UK. This is a...


  • Leicester, United Kingdom University of Leicester Recruitment Team Full time

    **About the role**: The post holder work within the ResLife Team to deliver outstanding customer service within accommodation and conferences, providing first response to customers’ everyday queries, as well as supporting all student recruitment activities, and preparing our facilities, and supporting our events, for the arrival of out students in...


  • Leicester, United Kingdom HAYS Full time

    Temporary Customer Service Advisor | TEMP 3–6 months | Leicester | Start ASAP Location: LeicesterJob Type: Temporary, Office-based, Full-time hoursDuration: 3–6 monthsJob Specifications:My client is seeking a dedicated and enthusiastic Customer Service Advisor to join their team on a temporary basis for 3–6 months. This role is based in Leicester and...