Customer Service Advisor

5 months ago

Leicester, United Kingdom Student Roost Full time

..........................................................................................................................................................................................................................................................................................................................................................................................................................

Hours: 37.5 hours per week, working on a rota bases covering 5 shifts per week between Monday - Sunday between the hours of 08:00 - 20:00.

**Salary**: £22,620 per annum

**Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?**

Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.

As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

**_We are Student Roost._**

**_ Its more than a room. Its more than a job._**

**The you part**

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Customer Service Advisor, you will know the strength of your smile.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city and actively searching for new leads able to clearly articulate what we offer to prospective residents
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

**DO**
- Embrace the social side of being a Customer Service Advisor by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.

**LEARN**
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results.
- Pride yourself on an understanding of the demographic of your residents and tailor events to drive inclusivity.
- Educate yourself on the local support network that we can signpost residents to, who may be experiencing wellbeing or mental health issues, including primary points of contact at local universities.
- Develop a solid understanding of the local university picture, competitors and what makes your property the best option for any prospective residents.

**COLLABORATE**
- Work closely with the wider team: our people are great and you can be part of that
- Our value _Be Bold, Be Heard_ instils an open culture where we want to hear new ideas and how we can implement solutions to improve.
- Work with your colleagues to better deliver an enhanced resident experience.

**The us part**

So you know what were looking for, but what are you looking for from your next employer? Sure, Student Roost has a portfolio of purpose-built student accommodation properties across the UK but more than that, Student Roost is its people.

While we strive to put our residents first, our people also include those at the heart of what we do: the property teams, Night Owls, support staff, HQ teams and more who help to keep ours a 24/7/365-day home away from home for everyone who chooses to live with us. We ask that you seek to make a difference every day you show up, and in return well show up for you by rewarding whats right, supporting you

  • Customer Service Assistant

    5 months ago

    Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£22,393.80 (from April)** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the...

  • Customer Service Assistant

    5 months ago

    Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£20,319.00** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom FOXES RECRUITMENT LIMITED Full time

    **Job Title**: Customer Service Advisor **Location**: LE2, Aylestone **Hours**: Monday-Friday 8.30am-5.00pm **Salary**: £20,000-£26,000 Foxes Recruitment are recruiting for a Customer Service Advisor to work for our client based in the Aylestone area of Leicester. The company are a established business, a leader in their field, who distribute products...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom Simplify Group Full time

    Customer Service Advisor Leicester (Enderby) £20,319.00 If you are a Customer Service Advisor who wants to make great money working for the largest conveyancing and property services group in the UK, then keep reading! **THE JOB** **WHAT YOU’LL BE DOING AS A CUSTOMER SERVICE ADVISOR** - _Legal administration_ - _Client ID verification_ - _Scanning...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom FMG Repair Services Full time

    **Salary of up to £28,000pa**, depending on skills and experience, with company benefits and bonus. **We would consider an immediate start for the right person**. This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Leicester. As...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom This is Alexander Faraday Recruitment Full time

    Do you thrive in a fast-paced and dynamic environment? Look no further - our client is seeking a Customer Service Advisor to join their exceptional team! Our client prides themselves on delivering unparalleled service and expertise to their valued customers. As a Customer Service Advisor, you will be an instrumental part of ensuring satisfaction and loyalty...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom Wagstaff Recruitment Full time

    Are you a customer service representative, or customer care co-ordinator with experience of the manufacturing sector? This profitable Leicester based manufacturing business is looking for an experienced customer service advisor who is passionate about delivering a first rate service to customers. This fast-paced organisation puts investing in people high on...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom IPS Group Full time

    **Salary**: Up to £29000 per annum + + Benefits - **Location**: Leicester, Leicestershire - **Job reference**: 153609_1712579719 I doubt you will find a Customer Service/Sales Advisor role offering this high of a salary, as well as a supportive working environment, warm calling, a good work/life balance, and competitive benefits, anywhere in the UK. This...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have a new opportunity for a Customer Service Advisor to join our team within Countryside Partnerships South East Midlands, at our Leicester office. As our Customer Service Advisor, you will be responsible for providing an exceptional customer care service to all Vistry Partnerships Clients in accordance with the...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location**: Jaguar Land Rover Leicester **Hours**: 47.5 hours per week, including Saturday mornings on a rota basis **Salary**: Competitive Basic Salary Including An Uncapped OTE **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom Student Roost Full time

    **Job title: Customer Service...

  • Customer Service Advisor – Service Delivery

    4 weeks ago

    Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

    Job Title: Customer Service Advisor – Service DeliveryAt Otis, we are seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide timely...

  • Customer Service Advisor – Service Delivery

    4 weeks ago

    Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

    Job Title: Customer Service Advisor – Service DeliveryAt Otis, we are seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide timely...

  • Customer Services Advisor

    5 months ago

    Leicester, United Kingdom Shoe Zone Full time

    **shoezone **has an opportunity for a **Customer Services Advisor **to join our team based in our Head Office in Leicester. You will join us on a **part time, permanent** basis **15 hours per week (Negotiable) **and in return, you will receive a** competitive salary** starting at **£8,166.68 **(£20,416.68 Full Time Equivalent) **CS Opening Hours**: -...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom National Express Full time

    We have a fantastic** part** time **opportunity for a Customer Service Advisor to join our team at** **Leicester** Coach Station.** This role will be working** onsite at **Leicester**_ Coach Station._** The **19 hours **will be split between **Saturday 08:00 till 18:00 and Sunday 09:00 till 19:00.** The Customer Service Advisor role will put you in the...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Service Advisor **Customer Service Advisor** **Nuffield Health Leicester Hospital | Administration | Fixed Term Contract | Full Time** **£21,333 per annum, depending on experience** **37.5 hours per week** At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be...

  • Customer Service Advisor

    5 months ago

    Leicester, United Kingdom My Cosmetics Holdings Limited Full time

    At My Cosmetics, our people are our best asset, and we would love for you to join us! My Cosmetics is the fastest-growing direct-to-consumer Cosmetics & Fragrance Retailer in the UK. We are looking for a motivated Customer Service Advisor to help customers resolve their issues quickly and professionally. The role: - Provide smooth and professional...

  • Customer Service Centre Advisor

    1 month ago

    Leicester, Leicester, United Kingdom IOSH Full time

    About the RoleThe Customer Service Centre Advisor is a key member of our team, responsible for delivering exceptional customer experiences through multiple channels. This role requires a high level of customer service expertise, with the ability to handle complex queries and resolve issues efficiently.Key ResponsibilitiesProvide timely and effective...

  • Customer Service Centre Advisor

    1 month ago

    Leicester, Leicester, United Kingdom IOSH Full time

    About the RoleThe Customer Service Centre Advisor is a key member of our team, responsible for delivering exceptional customer experiences through multiple channels. This role requires a high level of customer service expertise, with the ability to handle complex queries and resolve issues efficiently.Key ResponsibilitiesProvide timely and effective...

  • Service Advisor

    5 months ago

    Leicester, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ68R- Job Type- Full time- Location- Leicester, Leicestershire, England- Salary- £26000-£40000 per annum**Job description**: **VACANCY ALERT - SERVICE ADVISOR - LEICESTER AREA** Our client, a fantastic motor trade employer, is looking to recruit an ambitious Service Advisor to join the team in the Leicester Area. As a service...