Customer Service Advisor
4 days ago
**Customer Service Advisor - immediate start - permanent.**
**_A fantastic opportunity_** has arisen for a Customer Service Advisor for a well-established bespoke manufacturing company in Leicester.
**Duties will include**:
- Liaising with customers on correct product usage.
- Answering and transferring incoming phone calls.
- Generating estimates.
- Contacting customers to obtain missing information or answer queries.
- Generating detailed technical specification sheets to enable our manufacturing department to produce items to the customers’ requirements.
- Ensuring the order arrives on time with the customer.
- Assisting the sales team by handling calls from potential new customers.
**Requirements**:
- A background in print or engineering would be a distinct advantage.
- Able to understand technical drawings and/or graphic artwork, desirable but not necessary.
- Good organizational and multi-tasking skills.
- A good working knowledge of social media B2B channels, eg. Mailchimp, Linkedin, Instagram, and Twitter.
- Ability to work to tight deadlines.
- Knowledge of Microsoft Office Suite with a comprehensive knowledge of Excel.
- Basic knowledge of Adobe Creative Suite although training is available for the right applicant.
- Good written and conversation skills are essential.
- Full UK driving license.
**Qualifications**:
- Knowledge of printing procedures and terminology would be an advantage.
**Please contact the team at Recra for more information.
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