Telephone and Bookings Administrator
3 weeks ago
Job description
Bookings Administrator responsibilities will include the following:
- Booking appointments with residents and clients via the telephone
- Ensuring that the appointments are booked within an appropriate geographical location based on the engineer’s catchment area or work for that day.
- Working in a timely manner to replace reported no accesses by calling residents to make late notice appointments.
- Being the first point of contact in the office to answer incoming calls.
- Updating booking details on trackers.
- Creating and posting letters to tenants.
- Liaising with clients in regards to booking appointments and reporting.
- Ensuring certificates and supporting paperwork to clients are sent.
- General administrative duties
Must have good communication skills both verbal and written and be confident in speaking to our clients.
Previous administration and customer service experience essential
This is an primarily an office based position however happy to discuss some remote working
Full Time - 40 hours per week 5 days between Monday - Friday. Must be able to work from 8.00am - 5.00pm or 9.00 - 6.00 with occasional Saturday
**Job Types**: Full-time, Permanent
Happy to discuss part-time working
**Salary**: £22,000 pa (pro rate for part-time)
**Job Types**: Full-time, Permanent
Pay: From £22,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London Colney: reliably commute or plan to relocate before starting work (required)
**Experience**:
- telephone: 1 year (preferred)
- general administration: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
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