Cardiac Diagnostics Bookings Assistant

3 weeks ago


London, United Kingdom Bank Partners Full time

**Cardiac Diagnostics Bookings Assistant - EC1A 7BE**

We have an exciting opportunity for a patient facing, Band 3 Cardiac Diagnostics Bookings Assistant, to join our team at the St Bartholomew’s Hospital, located in West Smithfield, EC1A 7BE.

St Bartholomew’s Hospital (Barts) is a leading, internationally renowned teaching hospital based in the City of London. They offer a full range of local and specialist services, which includes centre's for the treatment of cancer, heart conditions, fertility problems, endocrinology, and sexual health conditions.

**Job Summary**

The post holder will have several administrative duties to undertake such as dealing with phone calls from patients, preparation of lists and paperwork for the next day, dealing with patient outcomes on the system and working closely with the Cardiac Physiologists to ensure a smooth running of the patient flow in the department as well as assisting with reception duties in a busy outpatient diagnostic department.

To ensure that all telephone enquiries are dealt with as quickly and adheres to the Trusts Access policy with national and local access targets.

The role requires the post holder to develop efficient and effective systems of work to ensure that patients experience good communication, choice, and a personal and responsive service.

The post holder will be required to work 37.5 hours Monday to Friday, from either 8:30am - 17:00pm or 9:00am - 17:30pm. This is an ongoing position, starting as soon as possible.

**Requirements**:

- NHS / administrative experience
- GCSE / A Level or equivalent
- Knowledge of the health service and related services
- To be able to work effectively on your own and as part of a team
- Patient focused
- Have a flexible approach and attitude
- Adapt to changing circumstance
- Act with integrity

**Responsibilities**
- Always keep the reception area tidy
- Greet patients with courteously, empathy and respect, remembering that you are the patients first contact into the unit
- To deal professionally with enquiries and patient enquiries
- To deal effectively with clinicals, admin and staff members
- To assist in the registration of new patients to the Trust on the Trust system
- Ensure that any patient demographic changes are made on CRS or its replacement.
- To book patient appointments on multiple booking systems (CRS and Sectra RIS)
- To action cardiac test referrals from ERS and from the joint mailbox
- To assist with sending diagnostic reports to GP services
- To assist with sending out of patient’s appointments
- Assist when required to help with the cancellations and rebooking’s of patients in an emergency (Clinic closure/Machine breakage etc).
- Liaising with physiologists to help deal with queries or requests from nurses and clinicians
- Keep patients in Reception informed if there is an increased wait time for their tests

**Benefits**

The hospital provides everyone with outstanding education, training, and growth opportunities. Our top priority is to ensure the safety and quality of services for our patients, and we will invest in you to achieve our ambition.

Blue Light Card provides those in the NHS, emergency services, social care sector and armed forces with discounts online and in-store.



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