Practice Administrator

3 weeks ago


Kingston upon Thames, United Kingdom The New Victoria Hospital Full time

We are looking for a **Practice Administrator** to join our Business Analysis Unit. The role will involve responsibility for providing an effective and professional service to NHS & private patients, consultants and GPs, via telephone and electronic communication methods, with a focus on waiting list management and maximum theatre utilisation.

Some of the duties of the role include:

- To achieve maximum theatre occupancy through efficient, effective scheduling and rescheduling procedures when required
- Manage availability of consultant outpatient clinics; opening and closing clinics as necessary
- Manage patient refreshed referrals pathway and liaising with Gender Identity Clinics when required
- Ensure funding is in place for Unscheduled After Care (UAC) procedures from the GDNRSS
- Manage patient database insuring relevant documentation is filed accordingly and information is up to date
- To manage the patient waiting list and to support management with KPIs and NHS reporting mechanisms
- Organise, attend and act on the outcomes of bi-weekly Multi Disciplinary Meeting (MDT)
- Organise and chair monthly project meetings with the team
- To book surgical admissions for all patients requiring theatre time, an inpatient bed or day bed via the use of fully completed booking forms
- To be responsible for regular patient communication
- To create a rapport with all consultant users to ensure effective and open two way communication.

**Key Duties and Responsibilities**:

- Educated to at least GCSE Exam Level
- Good knowledge of IT systems and software programmes such as Outlook, Word, Excel and Power point
- Demonstrable experience in dealing with patients and dealing with sensitive and confidential information
- Ability to work under pressure in a busy working environment and able to multi - task
- Excellent organisation skills
- Ability to work as part of a team
- Possession of standard keyboard skills
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight time lines
- Excellent communication skills
- Knowledge of Meditech software system; _**desirable**_

**Hours**
- 37.5 hours a week
- Bank shifts also available

**Status**
- Permanent

**Salary**
- Competitive

**Job Types**: Full-time, Permanent

**Benefits**:

- Bereavement leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kingston upon Thames: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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