Senior Administrator

7 months ago

Kingston upon Hull, United Kingdom Marfleet Group Practice Full time

MARFLEET GROUP PRACTICE

JOB DESCRIPTION FOR:
Senior Administrator

REPORTS TO Practice Lead

OPERATIONALLY RESPONSIBLE TO Operations/Strategic Lead

LOCATION Preston Road Main Site or Hauxwell Grove

JOB PURPOSE
- To provide administrative support to clinical teams/support services within standard administrative procedures and contribute to the planning and development of the service as a member of the team.
- To induct and supervise less experienced staff.
- To plan and organise ACCURX campaigns.
- To assist the Practice Lead i.e. staff rotas.

DUTIES AND RESPONSIBILITES
- To provide and receive routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public/external contacts, the information may be of a sensitive nature and there may be barriers to understanding.
- To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, clients, carers, public/external agencies, maintaining the Practice standards of customer service.
- To understand security/health and safety processes and procedures, as required, relevant to the area of work.
- To accurately record information.
- To contribute to team meetings.
- To make judgements in resolving problems of a customer service or administrative nature within pre-defined limits, referring anything of a complex nature to senior staff.
- To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action.
- To deal with incoming/outgoing mail in accordance with the workplace procedures.
- To recognise difficult situations and respond accordingly.
- To plan and organise own day to day tasks within the parameters set out by supervising staff.
- May assist with the arrangement of meetings, may be required to take notes of a non-complex nature.
- To plan and organise a range of tasks, where there is a need to make adjustments/reallocation eg clinics/admin work, as directed by senior staff in line with service provision.
- Arrange meetings/venues/diary appointments.
- Take formal/informal minutes/notes of meetings.
- May be required to plan the work of less experienced staff.
- Advanced keyboard skills for accurate manipulation of large amount of data/information.
- Maintain up to date knowledge to effectively move and handle equipment in a safe and effective manner.
- Provide routine information to clients and carers eg in relation to appointments, correspondence, information, venues/security.
- Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control, Information Governance and Confidentiality.
- May comment on policies, procedures, or possible developments relative to the area of work.
- To use office equipment in an appropriate manner, reporting any faults following the recognised Practice procedure.
- Provide cover for colleagues, working flexibly to meet the needs of the service.
- Day to day supervision of less experienced new staff.
- Provide training in own discipline.
- Provide cover for colleagues, working flexibly to meet the needs of the Practice.
- Provide To work towards the objectives agreed in own Performance and Development Review.
- To input data onto computerised systems.
- Text processing as necessary to the role which may include audio.
- To maintain records both manually and electronically, producing routine information as required.
- Dependant upon the area of work, maybe responsible for:

- Taking and transcribing formal minutes/notes
- Regular use of computer software to develop or create reports/documents.
- Maintain the quality of one or more information systems.
- Diary/venue management.
- Preparation of notes for clinics.
- Organisation of clients to attend clinics.
- Works within well established procedures.
- Work is managed rather than supervised.
- Uses own initiative to resolve problems of a client/customer service or administrative nature within pre-defined limits.
- It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct.
- Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually.

**Salary**: From £12.72 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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