Italian Speaking Customer Service Agent

7 months ago

Warrington, United Kingdom Flex Full time

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Italian Speaking Customer Service Agent located in Warrington,UK.

What a typical day looks like:

- Respond in a timely manner to customer queries using clear communication that answers all potential questions and have a first-time right work ethics
- Liaise with repair engineers in Budapest to proactively communicate with customer
- Set up repair requests in SAP ensuring all necessary data is captured and clear for future reference
- Arrange collections and liaise with couriers to achieve targets
- Maintain ownership of issues and ensure if something is promised, it happens
- Strive to achieve and exceed company service goals
- Represent the customer’s brand to their utmost satisfaction, Spot improvement opportunities,
- Take initiative owning and learning new tasks
- Build positive relationships with team members and contribute to a dynamic and motivated atmosphere, supporting team leader and program management when requested

The experience we’re looking to add to our team:

- GCSE qualification or equivalent
- Fluent English & advanced language skills in Italian (preferably native speaker)
- Work effectively in a fast-placed environment
- Strong initiative and passion for continuous improvements, thinking outside the box
- Excellent organizational skills - ability to prioritize and remain calm is important
- Excellent customer service skills and being able to handle difficult conversations
- Must be computer literate and have good keyboard accuracy
- Eligible to work in the UK

What you’ll receive for the great work you provide:

- Continuous training tailored to your role and skill set
- 33 days holidays inclusive of bank holidays per annum and holiday purchase scheme
- Pension and life assurance scheme
- Flexible working hours
- Hybrid working (2 days in the office, 3 days WFH)
- Great team and work environment, a truly international workplace
- Supportive and flexible culture
- Challenging assignments
- Charity of the year and volunteering opportunities in the local community
- Employee Assistance Program

Please note that our recruitment team is based in Hungary and therefore you may be called by an international number. (+36...)

Please also be aware that there are currently no direct public transport links to site so possessing your own transport is required

BB97

LI-hybrid

Job Category

Operations

**Required Skills**:
Optional Skills:

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