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E-commerce Customer Service Advisors

2 months ago

Warrington, United Kingdom Pybus Recruitment Full time

**Job Title: E-Commerce Customer Service Advisors - Bilingual**

**Location: Warrington, WA1 4RW**

**Salary: Between £22,000-£25,000 (depending on experience) + Up to £3,000 annual bonus plus 33 days holiday, Life Assurance, and other great Company benefits**

**Permanent and Full Time - role based from Warrington office**

**Roles will be working Monday to Friday and will be shifts between the hours of 8.00am-8.00pm, so could be a mixture of some 8.00am-4.30pm some 11.30am-8.00pm or other shifts in-between these hours.**

Our client is an independent car dealer group that operates a network of 61 car dealership sites in the UK and channel islands. They are one of the Top 25 Sunday Times best big companies to work for.

Our client is actively looking for a number of Bilingual ecommerce Customer Service Advisors with a passion for providing excellent service to their ecommerce team as part of their Parts Plus Distribution Centre in Warrington.

Your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering continental European regions including Germany, Italy, Spain, and France.

**ROLE & RESPONSILIBITIES**:

- Resolving customer queries received through our clients European ebay, Amazon and ecommerce webshop.
- Resolving and processing of returns, exchanges, and discrepancies within a timely manner.
- Communicate with couriers with outbound / lost / damaged in transit shipments.
- Co-ordinate orders on internal/external systems.
- Co-ordinate with external ecommerce partners.

**ATTRIBUTES**:

- Fluent in either German, Italian, Spanish and French as well as English.
- Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential.
- Excellent customer service skills.
- Excellent attention to detail.
- Ability to prioritise, multitask and react quickly to urgent enquiries.
- Ability to communicate well with all internal departments.
- Confidence to speak to a wide range of customers.
- An interest or knowledge of vehicle car parts is desired.
- Technical experience with e-commerce platforms (desired but not essential).
- Industry leading package.
- 33 days annual leave. (including bank holidays) in addition to an annual leave purchase & sale scheme.
- Pension Scheme & Life Assurance.
- Ford Privilege vehicle purchase scheme.
- Discount on Service, Bodyshop and Parts.
- 1 day each year to volunteer for a charity of your choice.
- Cycle to work purchase scheme.
- Access to Perks at Work discount website.
- English and German.
- English and Italian.
- English and French.
- English and Spanish.

E-commerce - Customer Service - Bilingual - German - French - Italian - Spanish - Warrington

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