German Speaking Customer Service Agent

3 months ago

Warrington, United Kingdom Flex Full time

Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a German Speaking Customer Service Agent (fixed-term 12 months) located in Warrington, UK.

What a typical day looks like:

- Manage any quotes relating to billable repairs as well as indicative quotes and ensure they are processed in a timely manner, efficiently
- Ensure any requests from repair engineers are processed within 4 working hours on receipt of notification; Liaise with repair engineers to proactively communicate with customer delays, ensure customers are updated
- Ensure any requests from Call Centers are actioned in a timely manner and updated in Flex systems
- Liaise as necessary with Flex couriers to achieve targets, investigate missing/delayed deliveries, request proof of delivery
- Maintain ownership of issues and ensure if something is promised, it happens
- Build positive relationships with team members and contribute to a dynamic and motivated atmosphere

The experience we’re looking to add to our team:

- GCSE qualification or equivalent
- Fluent English
- Advanced language skills in German (preferably native speaker) is an advantage
- Experience in working in a Customer Care role or similar fast-paced environment using written and verbal communication methods
- Strong initiative and passion for continuous improvements, thinking outside the box
- Excellent organizational skills - ability to prioritize and remain calm is important
- Excellent customer service skills and being able to handle difficult conversations
- Must be computer literate and have good keyboard accuracy with good Microsoft Office knowledge particularly Excel
- Eligible to work in the UK

Interested? Flex recognises the changing needs of employees and the importance of a work life balance, so we are proud to have a FLEXible working policy in place. This includes a flexi-time system and the opportunity to work some of the week from home, following successful completion of your probation period. Additional site benefits include free on site parking, free fruit and a great safe working environment.

You will also be entitled to:

- Hybrid working
- The ability to purchase additional holidays
- Continuous training and development
- Employee reward and recognition scheme
- Generous pension scheme
- Life assurance

Place of work : Warrington, UK

Please note that our recruitment team is based in Hungary and therefore you may be called by an international number. (+36...)

Please also be aware that there are currently no direct public transport links to site so possessing your own transport is required.

BB97

Job Category

Operations

**Required Skills**:
Optional Skills:

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