Customer Service Agent

6 months ago

Warrington, United Kingdom Finda Recruitment Full time

Job Introduction
**Customer Service Agent (Customer Acquisitons Agent)**

**Warrington (Hybrid working)**

**£22,000 + up to £500 monthly bonus**

**25 days holiday per year rising to 27 days PLUS an extra day off on or around your birthday**

**Full Time - Permanent - **The working hours will be 37.5hrs across **five days of the week.**

**About the Business**
At Go Car Credit we are specialists in helping people secure finance who may have been declined by other lenders. We want to help our customers get back on the road to better credit. The primary focus is ethical and responsible lending and treating customers fairly, which forms our core values.

We want to provide those with impaired credit profiles the green light to enable them to walk on to a dealer’s forecourt with confidence, helping them get behind the wheel in no time.

We are responsible, treat customers fairly, supportively and are always straightforward with them.

**The Customer Acquisitions Role**

This role includes lots of verbal and written communication with customers so excellent interpersonal skills are necessary. You will also update and maintain records using various systems and ensure our high compliance standards are maintained.

**Key knowledge, skills and attitudes required**:

- Previous experience in a customer service, telephone-based role.
- Previous experience in a regulated environment (utilities, insurance, finance, or motor finance etc)
- Excellent communication skills both written and verbal.
- Confident using computer systems.
- Ability to manage multiple tasks and high volumes of work.
- Team player who is happy helping both customers and colleagues
- Excellent attention to detail
- Can develop yourselves and make suggestions about improving the way we do business.

**Why Join?**

Our people, culture and values are also something to be proud of and we offer:

- Competitive salary and performance-related bonus
- Flexible home/office working (3 days in the office & 2 days at home)
- Company laptop and phone access provided for home working.
- Starting holidays of 25 days plus bank holidays, increasing with service
- Voluntary overtime
- Clear development path with training and development
- Occupational sick pay
- Pension scheme
- Free parking and convenient business park location
- Regular charity and engagement activities
- Employee Assistance Programme (EAP)
- Benefit Hub discount platform
- Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower.

INDHP

Package Description
**Customer Service Agent (Customer Acquisitons Agent)**

**Warrington (Hybrid working)**

**£22,000 + up to £500 monthly bonus**

Do you have phone-based customer service, contact centre, call centre advisor experience and are you looking to work for a company who invest in you?

Are you passionate about providing the highest standards of customer service, with an exceptional telephone manner?

Would you like to work for a company who put their employees first and have adopted a permanent flexible combination of home and office working**?

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