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Customer Service Advisor
2 months ago
**Entry level Administrator / Customer Service Advisor**
**Monday - Thursday 9am - 5.30pm**
**Friday 9am - 5pm**
Southam Selections are currently working with an award winning Property Management company who deal with the back office support for rental agents / landlords and tenants.
They have been established for over 12 years and they are going through some growth and want to take on someone who is confident and willing to learn new skills to grow within a company.
**The role**:
You will be supporting the Tenant Reference Department by assisting letting agents, landlords, and tenants in line with the company’s internal processes. The job purpose is to provide excellent customer service whilst obtaining references by contacting our tenants referees over the phone. You will also be required to engage with any referee to determine if our company can support them in anyway.
**About you**
- A fast learner
- Confident in working in a fast paced and target-driven environment.
- Good attention to detail - both verbal and written
- Highly organised
- Ability to work in a team and on own initiative
**Key Responsibilities**:
- Building a strong rapport with agents, landlords and tenants
- Managing your own workload on a day to day basis
- Prioritising your workload
- Confidence to manage your busy workload and resolve any issues professionally.
- Obtaining references over the phone
- Seek out opportunities for new business with new referee’s
**Job Types**: Full-time, Permanent, Apprenticeship, Graduate
**Salary**: £16,500.00-£18,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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