Customer Service Advisor

7 months ago


Warrington, United Kingdom First Choice Recruitment, Wakefield Full time

**Job description**

**Role: Customer Service Advisor**

**Rate: £10.42 per hour (£11.49 after 12 weeks, Overtime one after 39 ours £17.24 overtime 2 £22.98)**

**Hours: Various full time shifts patterns including weekends**

**Start Date: Monday 04.09.23 OR Wednesday 06.09.23**

First Choice are actively recruiting a number of **Customer Service Advisor **to join our reputable client. Role will require you to work from the office within the depot.

Training will be provided.

After Training, you will be working a rotation of shifts including weekends.

**Key accountabilities**:

- Delivering resolution on all enquiries from a shared work queue including complaints and compliance related issues arising from issues in depot and field in line with SLA’s
- Manage the queue of client and end customer query/responses via CRM
- Prioritising and clearing the UP queue having contacted Clients and Customers to establish correct addresses / label / packaging issues so that they can be segregated for return to sender or re-sending to the customer
- Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
- Provide first line response to customers and internal stakeholders through multi-channel sources
- Outbound calling for investigating queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer

**For the role you will be able to demonstrate**:

- Excellent communication skills both written and verbal
- Working knowledge of Microsoft office
- Excellent administrative skills
- Previous Customer services experience
- A positive can do approach
- Ability to work well in a team and independently

INDCOM

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £10.42-£11.49 per hour

Schedule:

- Day shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



  • Warrington, United Kingdom Fintelligent Full time

    We are recruiting for an award-winning insurance company located in Preston Brook to work in their Inbound Customer Service Advisor. You will be joining an organisation that's have won the "Investor in People - Gold Award" which a remarkable achievementfor any company to have. This prestigious accreditation is recognised as a 'mark of excellence' and an...


  • Warrington, United Kingdom Certas Energy Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood Park head office.** Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors...


  • Warrington, United Kingdom certas energy uk ltd Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood head office. Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors have...


  • Warrington, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £22,464 Per Annum. **Customer Service Advisor benefits: ** - Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum. - 25 days standard...


  • Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week??????? **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our market-leading,...


  • Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**:£20k + quarterly bonus’ up to £2k per year **If you are looking to join a market-leading company and have phone-based customer service experience, we would love...


  • Warrington, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisors - Warrington - 3 month contract Your new company We are recruiting for one of the largest housing associations in the North West who are looking to recruit 2 Customer Service Advisors/Administrators on a 3 month temporary basis due to an increase in demand. Your new role As a Customer Service Advisor/Administrator you will be...


  • Warrington, United Kingdom Brookson Full time

    **Job Title**: Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**: £20k + quarterly bonus’ up to £2k per year If you are looking to join a market-leading company and have phone-based customer service experience, we would love...


  • Warrington, United Kingdom Capital Recruitment Group Full time

    Capital Recruitment are recruiting on behalf of a high street furniture retailer for **Customer Service Advisors** The role of a Customer Service Advisor involves: - Making outbound calls - Taking inbound calls - Entering data into a system - Booking appointments - Be computer literate - Pay attention to detail - Be prepared to work in a fast pace...


  • Warrington, United Kingdom Brookson Group Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our market-leading, 18-month...


  • Warrington, United Kingdom Brookson Group Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Start Date**: Mid April **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our...


  • Warrington, United Kingdom The Recruitment Co Full time

    **Customer Service Advisor based in Motherwell ML4** **£10.78 per hour - paid weekly every Friday** **Temp to Perm** **Start Date: Immediates starts available!** **We are currently recruiting for Customer Service Advisors to join our client existing team based in Motherwell, this will be an office based role. You will be completing 4 weeks of training...


  • Warrington, United Kingdom brookson group Full time

    **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** Joining Brookson, you will gain an excellent knowledge of the industry and business which will enable you to progress your career. After training there is the option to work in the office each day if that’s your...


  • Warrington, United Kingdom Certas Energy UK Ltd Full time

    **We are looking for Customer Service Advisor's to join our Domestic Sales & Service team, in our Warrington HQ, Monday to Friday between the hours of 8am-5pm** **As a Customer Service Advisor for Certas Energy you’ll have access to**: - Competitive salary - No weekend working - Commission - 25 days holiday (plus bank holidays) increasing to 26 after 2...


  • Warrington, United Kingdom Robert Walters Careers Full time

    CUSTOMER SERVICE ADVISOR - Email & SocialsSalary: £11,653Location: Warrington - fully office based - free parkingHours: Part Time (18hrs) Shift pattern Sunday to MondayStart date: Jan 2025Keywords: Customer Service, Advisor, Inbound Contacts, Online Account QueriesThey are committed to providing a fun and safe environment for their customers while also...


  • Warrington, United Kingdom Robert Walters Careers Full time

    CUSTOMER SERVICE ADVISOR - Email & SocialsSalary: £25,896Location: Warrington - fully office based - free parkingHours: Full Time (40hrs) Shift pattern, 5 days per week including weekendsStart date: Jan 2025Keywords: Customer Service, Advisor, Inbound Contacts, Online Account QueriesThey are committed to providing a fun and safe environment for their...


  • Warrington, United Kingdom NMS Recruit Limited Full time

    An great opportunity has arisen for a Customer Service Advisor to join a growing business in Warrington. You will be a key member of a busy team striving to provide excellent customer service in a business to business environment. This is a permanent role with a salary up to £25,000 per annum on offer with hybrid working. Hours of work are 37.5 hours a...


  • Warrington, Warrington, United Kingdom EE Full time

    Role OverviewWe are seeking a skilled Customer Service Advisor to join our team in Warrington. As a sales advisor, you will be responsible for discussing our products and services with customers over the phone, providing them with tailored solutions to enhance their digital lives.Your role will involve using your excellent communication skills to build...


  • Warrington, United Kingdom BT Full time

    **Superfast broadband. BT mobile. TV and HD sport. At BT, we entertain, educate and help millions of people to connect every day. To ensure our service is the very best it can be, we’re making it more personal and local than ever before. That’s why we need dedicated Customer Advisors to join us - people who can build a personal connection with our...


  • Warrington, United Kingdom Centre Park Resources Full time

    A fantastic opportunity has arisen to join Centre Park Resources Limited, part of the Sterling Group, which is one of the longest established contractor organisations in the UK. Our commitment to customer service and support for our employees and sub-contractors means that the number of contractors working through the Sterling Group is growing daily with...