Customer Service Advisor

5 months ago


Warrington, United Kingdom First Choice Recruitment, Wakefield Full time

**Job description**

**Role: Customer Service Advisor**

**Rate: £10.42 per hour (£11.49 after 12 weeks, Overtime one after 39 ours £17.24 overtime 2 £22.98)**

**Hours: Various full time shifts patterns including weekends**

**Start Date: Monday 04.09.23 OR Wednesday 06.09.23**

First Choice are actively recruiting a number of **Customer Service Advisor **to join our reputable client. Role will require you to work from the office within the depot.

Training will be provided.

After Training, you will be working a rotation of shifts including weekends.

**Key accountabilities**:

- Delivering resolution on all enquiries from a shared work queue including complaints and compliance related issues arising from issues in depot and field in line with SLA’s
- Manage the queue of client and end customer query/responses via CRM
- Prioritising and clearing the UP queue having contacted Clients and Customers to establish correct addresses / label / packaging issues so that they can be segregated for return to sender or re-sending to the customer
- Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
- Provide first line response to customers and internal stakeholders through multi-channel sources
- Outbound calling for investigating queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer

**For the role you will be able to demonstrate**:

- Excellent communication skills both written and verbal
- Working knowledge of Microsoft office
- Excellent administrative skills
- Previous Customer services experience
- A positive can do approach
- Ability to work well in a team and independently

INDCOM

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £10.42-£11.49 per hour

Schedule:

- Day shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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