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Customer Service Advisor

2 months ago

Risley Warrington, United Kingdom Uniting People Full time
Customer Service & Sales Advisor - 6 month FTC
Full time 37.5 hours Monday - Friday
16 hours Monday & Tuesday
24 - 30 hour contracts available
Our Customer Service & Sales Advisors are responsible for maintaining the relationships of our Domestic customer base, handling inbound contact (calls, email, web-chat and other channels as appropriate) putting the customer first, negotiate a sales prices, ensuring the cross selling of other relevant products and services.
As a Customer Service & Sales Advisor you will deliver a great customer experience and maximise sales opportunities. Working compliantly, following company policies and procedures. Ensuring you have a thorough understanding of company products and services. Offering additional products to meet the needs of the customer. Supporting with email management and web chat where required
As a Customer Service Advisor you’ll have access to:
* Competitive salary
* No weekend working in the Summer
* Commission
* 25 days holiday (plus bank holidays) increasing to 26 after 2 years service
* Option to purchase additional, sell and/or carry annual leave
* Company Pension
* Life assurance (4x salary)
* Annual volunteering day
Are you a Customer Service Advisor? We’re looking for:
* Contact Centre experience is desirable
* A proven track record in telephone selling and up / cross selling
* Self-confidence and good interpersonal skills
* High degree of self-motivation and time management
* Resilient, persistent and hardworking
* Target driven / results orientated
* Able to build the appropriate level of professional rapport with customers
* Can handle customer objections assertively
* Can manage customer interactions with empathy
* Good listening skills
* Excellent verbal communication skills
* GCSE Maths and English a requirement