Customer Service Advisor

2 weeks ago

Warrington, United Kingdom Meriden Media Full time

Job Title: Customer Service AdvisorLocation: Warrington (WA3 7PG)Salary: £26,000 per annumShifts: Monday- Friday 08:30- 17:00Contract Type: PermanentOur client is a worldwide leader in industrial fluid system manufacturing and support, and they are currently looking for an experienced Customer Service Advisor to join their expanding team.Reporting to the Customer Service Manager, you will be responsible for providing exceptional customer service, offering support to the external and internal sales teams and processing quotes/orders timely and accurately.As a Customer Service Advisor, your duties will be: -

  • You will act as the first pint of contact for customers, identifying and understanding the needs of the customer in order to provide the most appropriate solution whilst ensuring that the customer receives the highest level of service.
  • Offer support to the external and internal Sales Associates in terms of identifying possible sales growth opportunities and referrals for technical conversations with the customer.
  • Producing accurate quotations based on customers' requests.
  • Maintain accurate data in their business system relating to part numbers, product descriptions and customer account details.
  • Process customer orders timely and accurately so that the transaction replicates the customers order exactly in accordance with the company's contract review guidelines.
  • Undertake training on products and services offered including developing a detailed knowledge of the part numbering system across core product groups.
  • Resolve transactional or service-related problems by clarifying the customers complaint, determining the cause of the problem, and carrying out the best resolution.
  • Give support to other colleagues where needed.

The successful Customer Service Advisor will have the following skills: -

  • Must have customer service experience preferably in a commercial or business to business environment.
  • Knowledge of SAP would be beneficial but not essential.
  • Experience using ordering and quoting systems required.
  • Business to business experience.
  • Good communication skills both written and verbal.
  • Excellent telephone manner.

Additional Information

  • 25 days annual leave plus bank holidays.
  • Private medical.
  • Health cash plan.
  • Free lunches.
  • Hybrid working (upon completion of probation).

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