Customer Service Advisor
6 months ago
American Golf is seeking a Customer Service Advisor to join our team in Warrington. As a member of our customer service team, you will play a critical role in providing exceptional support to our customers, ensuring their needs are met and exceeding their expectations.
**Responsibilities**:
- Recording details of customer comments on the CRM database provided, leaving clear notes
- Demonstrating strong product knowledge to ensure all customer queries are answered, non-golfers do not worry full training will be provided
- Building rapport with customers and providing exceptional service
- Achieving key targets set - Adhering to quality standards and ensuring consistency in all interactions
**Requirements**:
- Strong customer service skills and experience
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in Microsoft Office and CRM systems
- Ability to work 40 hours per week in our Warrington office
If you are passionate about delivering outstanding customer service and have the drive to succeed in a dynamic, fast-paced environment, we want to hear from you
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