Customer Technical Agent

5 months ago

Warrington, United Kingdom Vestas Full time

**Region NCE > SBU NCE Service > Customer Support Engineers**

Operating within the Northern Europe business units of Vestas Wind Systems A/S, Vestas Celtic Wind Technology Ltd focuses exclusively on selling, constructing, and operating onshore wind power plants in UK and Ireland. With offices in Warrington and Dublin, the Service Department looks after the servicing and maintenance of wind turbines in the UK and Ireland.

Vestas Celtic Wind Technology Ltd is synonymous with professionalism, innovation, and the capability of providing robust business solutions for our customers. To achieve our targets, we offer our employees a good working environment where openness, enthusiasm, and willpower are the daily ingredients to embrace exciting tasks. If you are as enthusiastic about the wind industry as we are, you may be the colleague we are looking for.

**Responsibilities**

The position of Customer Technical Agent works with a team of Agents, Engineers and Customer Managers. This role will empower you to own and maintain the Technical and Operational relationship with a wide range of Customers from large-scale complex Utility companies to independent developers and infrastructure investment funds.

Your scope of work will be:

- Owning, coordinating and resolving customer issues in a systematic way, as well as building and maintaining relationships with customer representatives
- Providing first-line technical support to customers and be the prime interface between customers and Technical Support and Engineering departments to understand and resolve technical issues and queries
- Leading routine customer operational and technical calls & attend business reviews as required
- Working together and communicating effectively with all departments, in order to maintain a good level of interaction with the field and within the office to quickly inform and advise customers of all service operations; plan changes, delays and overruns; safety and environmental issues, etc.
- Actively seeking and identifying new aftermarket sales opportunities and to win and transact business.
- Owning and delivering the projects that improve the efficiency of the team, improving the business and the Customer experience.

**Qualifications**
- Previous experience in a customer-facing position, customer service, or technical support
- Familiarity with wind turbines or rotating machinery, plant, processes, or systems
- Good knowledge of Microsoft Office package, Excel, PowerPoint, and SAP (Salesforce skills are a beneficial asset but not essential)
- Fluency in English

**Competencies**
- Good stakeholder management and customer service skills
- Enthusiastic and able to stay motivated in busy times
- Problem-solving mentality, able to get things done
- Focused and eager for improvement
- Structured and accurate
- Comfortable communicating and collaborating with customers and colleagues across the UK, Ireland and further

**What we offer**

We offer an exciting chance to engage with our customers on a wide range of our technical offerings within our Service department. You'll get to work with the new long-term projects for the future of our Service business. It's a busy and ever-changing environment where no day is the same.

**Additional information**

**BEWARE - RECRUITMENT FRAUD**

**About Vestas**

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

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